K'la Wilson
Dallas,TX
Summary
Self-motivated individual highly experienced in guest and customer services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Hampton By Hilton
SeaTac, WA
07.2021 - 08.2022
- Greeted guests warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Breakfast Cook
Hampton Inn By Hilton
SeaTac, WA
07.2021 - 08.2022
- Stocked food supplies in the kitchen.
- Cleaned and sanitized work areas, equipment and utensils.
- Prepared and cooked breakfast foods such as eggs, bacon, pancakes, French toast, omelets, waffles and other items according to recipes.
- Ensured proper storage of food items at appropriate temperatures.
- Monitored product freshness and rotation.
- Inspected equipment to ensure it was clean and in good working order.
- Maintained a safe work environment by adhering to safety regulations and procedures.
- Assisted with inventory management of kitchen supplies and equipment when necessary.
- Followed all sanitation guidelines established by health department regulations.
Leasing Consultant
Barkley Ridge Apartments
Federal Way, WA
02.2018 - 04.2020
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Information Agent
FedEx Express
SeaTac, WA
03.2015 - 09.2017
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Collaborated with others to discuss new opportunities
- Generated nightly operational reports
- Set up operation
- Communicate with clients via email and telephone
Education
Bachelor of Science -
Grand Canyon University
Phoenix, AZ10-2026
Mount Rainier High School
Des Moines, WA06-2013
Skills
- Guest Relations
- Cash Handling
- Front Office Management
- Administrative Support
- File Organization
- Supply Management
- Office Administration
- Inventory Control
- Mail Sorting
- Spreadsheet tracking
- Customer Service
- Mail distribution
- Appointment confirmation
- Scheduling
- Hospitality services
- Listening Skills
- Word Processing
- Oral and writing communication
Timeline
Front Desk Receptionist
Hampton By Hilton
07.2021 - 08.2022
Breakfast Cook
Hampton Inn By Hilton
07.2021 - 08.2022
Leasing Consultant
Barkley Ridge Apartments
02.2018 - 04.2020
Information Agent
FedEx Express
03.2015 - 09.2017
Bachelor of Science -
Grand Canyon University
Mount Rainier High School
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