K. Lamar COOPER
Manager
Denver,CO
Summary
Dynamic leader with a proven track record at Good Times Burgers & Frozen Custard, enhancing team performance and customer satisfaction. Expert in operations management and problem resolution, achieving significant sales growth and profitability. Skilled in leadership and training, fostering a positive and productive work environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
38
38
years of professional experience
Work History
General Manger
Good Times Burgers & Frozen Custard
1999.01 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
Shift Manager, Assistant Manager, General Manager
Round The Corner Restaurants
1986.04 - 1999.01
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Scheduled staff to establish adequate coverage during peak business hours.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Aurora Central
Aurora, CO06.1987
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Training and coaching
- Purchasing
- Recruitment
- Troubleshooting expertise
Timeline
General Manger
Good Times Burgers & Frozen Custard
1999.01 - Current
Shift Manager, Assistant Manager, General Manager
Round The Corner Restaurants
1986.04 - 1999.01
High School Diploma -
Aurora Central
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