Kaytlin Lambert
Euless,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Skilled in technical diagnostics, customer service, and safety compliance. Driven by results and delivering consistent, high-quality performance.
Overview
6
6
years of professional experience
Work History
Rental Technician
Home Depot
07.2025 - Current
- Managed accurate delivery transactions while maintaining strict adherence to company protocols regarding package handling practices.
- Average daily tool rental of 20-50 transactions of outgoing and incoming customer accounts processes.
- Located rentals and accessory equipment, explaining proper use and maintenance prior to placing products in customers' care.
- Explained available rental options, rates, and full rental terms thoroughly to facilitate customer satisfaction.
- Reviewed incoming paperwork for completeness and accuracy, maintaining organized and accessible rental records.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in the rental process.
- Streamlined equipment maintenance for increased reliability and improved customer experience.
Delivery Driver
DHT - Amazon Affliate
02.2025 - 06.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Daily delivery of 180-250+ residential and commercial deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Amazon Driver
Amazon
05.2024 - 11.2024
- Driving Box Trucks and Vans to Deliver packages to Costumers. Loading up my truck in the morning. Organizing my packages for the day and trouble shooting problems when they arose.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Amazon Fulfillment Associate
Amazon
11.2023 - 05.2024
- Locations packages off racking, Driving P.I.T (Powered Industrial Trucks), Packing Orders, Loading Trucks.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Managed timely and effective replacement of damaged or missing products.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Medical Assistant
Safe Harbor Medical
08.2022 - 03.2023
- Taking Blood, Triaging Patients, Working with the Doctor, Charting, Cleaning.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Crew Member
Chick-fil-A Restaurants
04.2019 - 04.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Handled over 40 transactions per shift.
- Took orders, prepared meals, and collected payments.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Supported training of new crew members, leading to more efficient onboarding process.
Education
Certification - Phlebotomy, Medical Assistant
Northwest Career College
North Las Vegas, NV10.2022
Skills
- Medical Triage
- Microsoft Suite
- Great Customer Service
- Dependable
- Individual contributor
- Pallet Jack experience
- Quick Loading and Unloading
- Accurate and Careful Deliveries
- Clear written and verbal communication
- Powered industrial truck experience
Timeline
Rental Technician
Home Depot
07.2025 - Current
Delivery Driver
DHT - Amazon Affliate
02.2025 - 06.2025
Amazon Driver
Amazon
05.2024 - 11.2024
Amazon Fulfillment Associate
Amazon
11.2023 - 05.2024
Medical Assistant
Safe Harbor Medical
08.2022 - 03.2023
Crew Member
Chick-fil-A Restaurants
04.2019 - 04.2021
Certification - Phlebotomy, Medical Assistant
Northwest Career College
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