Klara Elkins
Overview
6
6
years of professional experience
Work History
Service and Engagement Team Lead
Target
11.2023 - Current
- Initiated and facilitated meetings with stakeholders to ensure engagement initiatives were on track.
- Created team-wide communication processes, ensuring all members had access to the same information in a timely manner.
- Provided guidance to team members on performance issues, providing feedback when necessary.
- Conducted regular training sessions for staff on various topics related to engagement strategies.
- Analyzed data collected from customer surveys to identify areas of improvement within our engagement strategies.
Emergency Dispatcher
Stanislaus Regional 911
11.2018 - 04.2024
- Received incoming calls from the public and determined the nature of the emergency. Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Identified priority calls based on severity of situation, urgency, or special circumstances. Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
Shift Supervisor
Starbucks
10.2018 - 01.2024
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
Associate of Science - Natural Sciences
Modesto Junior College
Modesto, CA12.2022
High School Diploma -
James C. Enochs High School
Modesto, CA05.2015
Skills
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Decision-Making
- Multitasking Abilities
- Excellent Communication
- Teamwork and Collaboration
- PPE Compliance
- Organization and Time Management
- Good Telephone Etiquette
Timeline
Service and Engagement Team Lead
Target
11.2023 - Current
Emergency Dispatcher
Stanislaus Regional 911
11.2018 - 04.2024
Shift Supervisor
Starbucks
10.2018 - 01.2024
Associate of Science - Natural Sciences
Modesto Junior College
High School Diploma -
James C. Enochs High School
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