Klara Miftarovski
Mount Jackson,VA
Summary
Dynamic retail professional with extensive experience at Costco, excelling in store operations and employee coaching. Proven track record in optimizing inventory management and enhancing customer engagement through effective merchandising strategies. Strong communicator and team leader, dedicated to fostering a positive work environment and driving growth.
Overview
2026
2026
years of professional experience
Work History
Hardlines Manager
Costco
04.2017 - Current
- Led team in inventory management, optimizing stock levels and reducing discrepancies.
- Implemented training programs for new hires, enhancing onboarding efficiency and employee performance.
- Developed merchandising strategies that improved product visibility and customer engagement.
- Analyzed sales trends to adjust promotional efforts, driving revenue growth during peak seasons.
- Monitored staff performance, providing constructive feedback to foster a culture of continuous improvement.
- Managed scheduling and staffing needs, ensuring optimal coverage during high-traffic periods.
- Managed daily operations of the hardlines department, ensuring efficient processes and adherence to company policies.
- Established clear expectations for team members regarding job responsibilities, goals, deadlines, and performance standards necessary for success in their roles.
- Increased employee retention by fostering a positive work environment and recognizing outstanding associate achievements.
Car Salesperson
Lindsay Cdjr
2016 - 2016
- Trained new sales staff on product knowledge and effective sales techniques to boost team performance.
- Assisted customers in selecting vehicles that matched their needs, ensuring a personalized buying experience.
- Facilitated financing options for clients, streamlining processes and improving approval turnaround times.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Operations Manager
UPS
2013 - 2016
- Streamlined operational processes to enhance workflow efficiency across departments.
- Analyzed operational data to identify trends, driving strategic decisions for resource allocation and cost reduction.
- Mentored junior team members, fostering a culture of continuous improvement and professional development within the department.
- Oversaw daily operations, ensuring compliance with company policies while aligning initiatives with organizational goals.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Bakery Team Lead
Wegmans
2007 - 2013
- Supervised daily bakery operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored team members on production techniques and customer service excellence.
- Implemented inventory management practices, reducing waste and optimizing ingredient usage.
- Coordinated scheduling for staff to maintain efficient workflow during peak hours.
- Conducted regular equipment maintenance checks to ensure operational efficiency and safety compliance.
- Analyzed sales trends to inform product adjustments and promotional strategies.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
- Evaluated employee performance fairly using established metrics, leading to higher job satisfaction among team members.
- Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
- Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
Before and After School Care Assistant
Lumberton School
05.2006 - 08.2010
- Assisted in planning and implementing engaging activities for children before and after school.
- Supported staff in maintaining a safe and inclusive environment for all participants.
- Collaborated with team members to ensure smooth daily operations and transitions between activities.
- Monitored children's behavior, providing guidance to promote positive interactions and conflict resolution.
- Helped prepare educational materials and resources for various activities and programs.
- Engaged with parents during drop-off and pick-up times, fostering open communication about their child's experience.
- Adapted quickly to changing schedules and needs of children, ensuring responsiveness to individual requirements.
Assistant Store Manager
Health Haven
08.2006 - 05.2008
- Assisted in daily operations, ensuring efficient store management and customer satisfaction.
- Coordinated staff schedules to optimize labor costs and meet business needs.
- Trained new employees on company policies, customer service standards, and product knowledge.
- Analyzed sales reports to identify trends and recommend inventory adjustments.
- Monitored stock levels, conducting regular audits to maintain inventory accuracy and minimize shrinkage.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Business Management
Rowan College At Burlington County
Pemberton, NJ2021
High School Diploma -
Rancocas Valley Regional High School
Mount Holly, NJ06.2018
Skills
- Store operations
- Task delegation
- Merchandising strategies
- Scheduling coordination
- Employee coaching
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Team leadership
- Effective communication
- Decision-making
- Problem resolution
- Task prioritization
- Work Planning and Prioritization
- Scheduling and coordinating
- Self motivation
Languages
Croatian
Native or Bilingual
Timeline
Hardlines Manager
Costco
04.2017 - Current
Assistant Store Manager
Health Haven
08.2006 - 05.2008
Before and After School Care Assistant
Lumberton School
05.2006 - 08.2010
Car Salesperson
Lindsay Cdjr
2016 - 2016
Operations Manager
UPS
2013 - 2016
Bakery Team Lead
Wegmans
2007 - 2013
Business Management
Rowan College At Burlington County
High School Diploma -
Rancocas Valley Regional High School
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