Klarise Marero
Burbank,CA
Summary
Proven leader with extensive experience at Peachtree Group Hospitality Management, excelling in team management and customer service. Expert in Microsoft and adept at multitasking, significantly improved guest satisfaction through innovative training and mentoring. Skilled in streamlining operations and enhancing team efficiency, consistently achieving and surpassing company goals.
Overview
9
9
years of professional experience
Work History
Front Office Supervisor
Peachtree Group Hospitality Management
07.2024 - Current
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Delivered performance reviews to recommend additional training or advancements.
- Monitored customer service trends and provided insights to management team for further improvement.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Housekeeping Supervisor
Peachtree Group Hospitality Management
04.2023 - 06.2024
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Adhered to safety protocols by enforcing proper equipment usage.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Room Attendant
Peachtree Group Hospitality Management
01.2023 - 04.2023
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Housekeeping Room Attendant
Shashi Hospitality Group
12.2022 - 01.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Cashier Team Lead
Seafood Ranch Market
12.2016 - 12.2022
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Increased customer loyalty and retention.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Operated POS cash register and equipment to collect payments.
- Worked with floor team and managers to meet wide range of customer needs.
Drive-Thru Cashier
Jollibee Food Corporation
04.2015 - 11.2016
- Balanced cash drawer at beginning and close of shift.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Resolved problems with orders quickly and offered refund or replacement.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Upsold additional products and services to customers to boost sales.
- Followed food safety and sanitation guidelines at all times.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Worked with floor team and managers to meet wide range of customer needs.
Education
License Phlebotomist CPT-1 - Phlebotomy
Regan Career Institute
El Monte, CA03.2014
High School Diploma -
Our Lady Of Lourdes Collage
Philippines03.2009
Skills
- Skilled in Microsoft
- Administrative tasks
- Data Entry
- Front Desk Operations
- Multitasking proficiency
- Task assignment
- Cleaning practices
- Department coordination
- Supply Inventory Management
- Workload prioritization
- Customer service-focused
- Training and mentoring
- POS System Operation
- Cash Handling
- Team Management
Timeline
Front Office Supervisor
Peachtree Group Hospitality Management
07.2024 - Current
Housekeeping Supervisor
Peachtree Group Hospitality Management
04.2023 - 06.2024
Housekeeping Room Attendant
Peachtree Group Hospitality Management
01.2023 - 04.2023
Housekeeping Room Attendant
Shashi Hospitality Group
12.2022 - 01.2023
Cashier Team Lead
Seafood Ranch Market
12.2016 - 12.2022
Drive-Thru Cashier
Jollibee Food Corporation
04.2015 - 11.2016
License Phlebotomist CPT-1 - Phlebotomy
Regan Career Institute
High School Diploma -
Our Lady Of Lourdes Collage
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