Klarissa Davis

Performed all administrative duties for up to 8 providers. Submitted all reimbursements and invoices for providers through Concur and core360. Kept all providers credentials and licenses needed to practice up to date. Coordinated meetings by reserving conference room and sending electronic meeting invitations to participants. Transcribed meeting minutes for management's records. Managed and updated Outlook calendars, Epic and Qgenda for providers. Scheduled clinical and procedure appointments for Orthopedics and the Cerebral Palsy Program through Epic to minimize access delays. Arranged flights, car rentals, hotel accommodations and conference reservations for all providers. Maintained office inventory and ordered supplies in timely manner. Verified insurance coverage to prepare for upcoming patient appointments and procedures. Improved success of program by making proactive adjustments to operations. Created employee manual for Administration Service Coordinator position including training and development. Received and routed calls from Orthopedic to correct department or staff member. Developed and implemented procedures for scheduling patients in Orthopedics and the Cerebral Palsy Program. Created and managed templates for 8 providers. Organized quarterly events for families in Cerebral Palsy Program. Coordinated recruitment travel arrangements and created Itineraries, for all visiting providers and interviewees within department.

Consistently provide excellent customer service to ensure retention of business. Familiarize guests with menu and accurately record food and drink orders. Support and develop of new team members and new store openings. Interacted with all levels of management. Assist management with inventory control and other business functions. Improved quality processes for increased efficiency and effectiveness

Coordinated clinical and procedure scheduling and support for patients and families within Gastroenterology department. Provided administrative support. Coordinated care with other services and minimized access delays. Processed incoming referrals for the department. Assisted with coordination of outreach clinics. Organized reschedules for patients and provider's patient phone calls to the appropriate resources. Collected and/or updated demographic and financial information. Managed patient correspondences while working closely with nurses and providers. Analyzed multiple reports weekly. Extensive knowledge of Epic.

Worked with Epic electronic medical records system, Microsoft office and Windows Operating systems. Checked in patients, collected co-pays and collected balances. Ensured all patient demographic and insurance information was correct in EPIC. Processed patient medical records requests, health care forms and patient records received from other offices. Scanned into medical charts and routed to providers. Worked closely with Medical Assistants and providers to ensure accuracy for scanned records. Scheduled Appointments, verified insurance benefits and answered question from families regarding follow-up appointments and vaccine schedules. Attended HIPAA and OSHA Training. Inventory control and ordering for office. Responsible for end of the day closing reports and accounting of all daily monetary transactions. Maintained accurate, current and compliant financial records by monitoring and addressing variances