Summary
Overview
Work History
Education
Skills
Timeline
Generic

Klarissa Hernandez

Lubbock,TX

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Covenant Medical Center. Proven track record in issue resolution and guest relations, enhancing satisfaction through effective communication and financial transaction accuracy. Recognized for fostering loyalty and maintaining high standards in fast-paced environments. Committed to delivering exceptional service and support.

Knowledgeable with solid background in guest services. Successfully addressed customer inquiries and resolved issues to enhance guest satisfaction. Demonstrated strong problem-solving abilities and effective communication skills.

Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.

Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.

Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

7
7
years of professional experience

Work History

Guest Service Representative

Covenant Medical Center
10.2023 - 07.2025
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.

Stocker

Walmart
10.2021 - 12.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Cook Operator

Raising Cane's Restaurants
01.2020 - 10.2021
  • Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
  • Contributed to a positive work environment by fostering open communication channels among team members regarding best practices and areas for improvement.
  • Maintained clean and organized kitchen workspace for optimal efficiency and safety standards.
  • Trained new staff members on proper cooking techniques, equipment usage, and kitchen safety procedures.
  • Cleaned static product build-up outside of fryer during breaks in line-flow and when instructed.
  • Earned recognition from management for exceptional performance during busy periods or challenging circumstances.
  • Reduced food waste through effective portion control and efficient meal planning.
  • Increased overall efficiency by multitasking during peak hours and effectively prioritizing tasks.
  • Assisted in menu development, incorporating seasonal ingredients and diverse cuisine options.
  • Managed inventory levels, optimizing ordering processes to minimize costs while maintaining sufficient stock.

Shift Supervisor

Dunkin' Donuts Franchising
06.2018 - 2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Education

Frenship High School
Wolfforth, TX
05-2018

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Guest relations
  • Issue resolution
  • Financial transactions
  • Flexible schedule
  • Payment processing
  • Product sales
  • Complaint handling

Timeline

Guest Service Representative

Covenant Medical Center
10.2023 - 07.2025

Stocker

Walmart
10.2021 - 12.2023

Cook Operator

Raising Cane's Restaurants
01.2020 - 10.2021

Shift Supervisor

Dunkin' Donuts Franchising
06.2018 - 2020

Frenship High School
Klarissa Hernandez