Klarisse Dela Cruz
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Direct Care Staff Member
Better Days Senior Living
11.2021 - Current
- Assisted resident's with daily living needs to maintain self-esteem and general wellness.
- Engaged resident's in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with resident's to deliver emotional support and companionship.
- Provided safe mobility support to help resident's move around personal and public spaces.
- Monitored resident's vital signs, assisted with medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recorded status and duties completed in logbooks for management.
- Built and maintained rapport with residents and family members to facilitate trusting caregiver relationship.
- Monitored resident's overall health and well-being and noted significant changes
- Provided safe mobility support to help patients move around personal and public spaces.
- Entertained or read aloud to patients to improve mental health and alertness.
Front Desk Receptionist
Noble House Of Jacksonville
11.2019 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information..
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
Senior Activities Coordinator
Noble Gardens Of Jacksonville
10.2018 - 11.2019
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Maintained and ordered supplies for activities.
Education
Bachelor of Science - Nursing
St. Dominic College of Asia
PhilippinesHigh School Diploma -
Atheneum Amcan School
Philippines04.2007
Skills
- Respectful and Compassionate
- Medical Records Management
- Medical Office Administration
- Medication and Appointment Reminders
- ADLs Assistance
- Client Documentation
Timeline
Direct Care Staff Member
Better Days Senior Living
11.2021 - Current
Front Desk Receptionist
Noble House Of Jacksonville
11.2019 - 11.2021
Senior Activities Coordinator
Noble Gardens Of Jacksonville
10.2018 - 11.2019
Bachelor of Science - Nursing
St. Dominic College of Asia
High School Diploma -
Atheneum Amcan School
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