Klaritza Martinez
Carpentersville,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Manager-in-Training
Macdonals
01.2021 - Current
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
High School Diploma -
Dundee Crown High School
Carpentersville, IL05.2023
Skills
- Administration and Reporting
- Resolving Conflicts
- Motivational Leadership
- Team Relationships
- Client Retention
- Staff Supervision
- Guest Satisfaction
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager-in-Training
Macdonals
01.2021 - Current
High School Diploma -
Dundee Crown High School
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