KLARKE BROWN
Brooklyn,New York
Summary
To obtain a position that affords me the opportunity for growth and advancement. Dynamic, performance driven with an interest in organizational psychology; seeking entry level position with diversified duties, excellent communication and negotiating skills, self-motivated with a passion to achieve objectives through hard work, diligence and dedicated team player.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Peace Officer
Department of Homeless Services
02.2022 - Current
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Wrote detailed arrest and accident reports.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Attained staff feedback to deliver information to superiors for corrective action.
Front Desk Receptionist
Brooklyn Maritial Arts
12.2021 - 02.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Scheduled appointments and maintained and updated appointment calendars.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
SALES CONSULTANT
FEDEX OFFICE
09.2019 - 09.2021
- Independently and efficiently operated printing, binding, graphics and copying equipment
- Accurately processed complex orders and anticipated the needs of customers
- Provide/suggest viable solutions for any problems identified with independent or corporate orders
- Performed shift duties on foot for the entire shift other than scheduled breaks
- Demonstrate excellent communication skills and patience along with the ability to actively listen to customers concerns
- Handled customer complaints, resolving difficult situations and explaining products and services over the phone or in-person
- Work directly with management to ensure that quality standards are met
- Operate both the telephone system and computers simultaneously
- Required to demonstrate a flexible work schedule on notice to work at alternate locations
- Required to perform routine cleaning and stocking duties
- Responsible for daily bank deposits
- Responsible for opening and closing the FEDEX Office.
ASSISTANT MANAGER
SLOPE FITNESS
05.2016 - 07.2019
- Independently manage the establishment when the owner or general manager is not present
- Re-organized, and maintained the cleanliness of the gym, equipment, restrooms, etc
- Supervise clientele with operation of gym, sauna and all other equipment
- Developed a reputation for influencing people to sign up with the gym for more than a year
- Handled all incoming calls and promptly respond to inquiries via email and telephone
- Processed payments made by members
- Maintained a record of all guests and members coming to the gym daily
- Assist with survey for feedbacks to improve the efficiency of services
- Developed and implement age appropriate games and activities for on-site daycare
- Help train new staff on daycare operation and identifying individual needs of each child.
Education
Criminal Justice
University of Phoenix
Tempe, AZSchool Diploma -
NYS High, Fifth
Committee Brooklyn, NYStudent - Counseling Psychology
The College of New Rochelle
Skills
- Telephones
- Most Office Machines
- Verbal and Written Communication
- Service Oriented
- First Aid
- Suspicious Activity Monitoring
- POS System Operation
- Customer Services
- Policy and Procedure Adherence
- Teamwork and Collaborations
- Sales Development
- Negotiation Tactics
Timeline
Peace Officer
Department of Homeless Services
02.2022 - Current
Front Desk Receptionist
Brooklyn Maritial Arts
12.2021 - 02.2022
SALES CONSULTANT
FEDEX OFFICE
09.2019 - 09.2021
ASSISTANT MANAGER
SLOPE FITNESS
05.2016 - 07.2019
School Diploma -
NYS High, Fifth
Student - Counseling Psychology
The College of New Rochelle
Criminal Justice
University of Phoenix
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