Klarresa Butler
Baltimore
Summary
Dedicated professional with demonstrated strengths in customer success, time management, and conflict resolution. Skilled in handling inquiries, task prioritization, and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Services Associate
1729 Research
08.2024 - Current
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Managed member accounts, ensuring accurate record-keeping and prompt assistance with any issues.
- Processed payments for memberships, ensuring accuracy and timeliness in financial transactions.
- Maintained detailed knowledge of company offerings and industry trends to better serve member needs.
- Trained new Member Service Associates, sharing best practices for delivering top-notch customer support.
- Assisted in the retention of members through timely problem resolution and personalized support.
Regional Associate/Assistant Team Lead
Honor Technology
04.2022 - 08.2024
- Coordinates with market team members to deliver a seamless client and Care Pro experience.
- Effectively execute the prioritized work within the market team to meet the dynamically challenging needs of partners, clients, and Care Pros.
- Manages updates to client accounts and care plans to ensure that the market team has updated information to address clients' needs in urgent situations.
- Execute staffing best practices and engage creative techniques to ensure optimal matches between Care Pros and clients.
- Assist clients by responding to inquiries and issues promptly while managing changes to their schedule or care plan.
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
Logistical Manager
U.S ARMY
09.2020 - 09.2021
- Charge (Manages 5 contractors in Stuttgart Germany and 2 on the continent of Africa).
- Oversees supply management and accounting of property valued at $478 million for 33 UICs located within Germany and the continent of Africa.
- Develops and enforces an effective supply discipline program maintaining all account property records.
- Management of records for all leased, loaned, and borrowed equipment, and the management of the records for all equipment transferred into and out of the Property Book.
- Assures that all requisitions for the purchase of equipment, personal property, and supplies are properly reviewed for authorization and processed according to all applicable Army Regulations including all acquisition packages routed through.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Logistical Specialist
U.S ARMY
03.2019 - 09.2020
- Oversee the unit's Command Supply Discipline Plan and Organizational Clothing and Individual Equipment Program as the unit's Army Direct Ordering representative for over 90 personnel.
- Support staff sections by receiving, issuing, and turning in organizational supplies and equipment as needed.
- Ensured the command follows regulatory guidance by scheduling and supervising monthly inventories of organizational and theater-provided equipment with 100% accountability.
- Developed and administered the maintenance schedule for all individually assigned weapons.
- Coordinates with consolidated arms room for all work orders for assigned weapons.
- Advised the commander on weapons and supply readiness achievements and concerns.
- Managed procurement activities, ensuring timely delivery of goods while maintaining cost control measures.
Customer Support Associate
Convergent Outsourcing
08.2016 - 03.2019
- Educated customers on promotions and special offers to increase sales.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Explain billing issues to customers and assist with payment arrangements.
- Assisted onsite Sprint representatives via email/phone at direct and indirect locations with tasks consisting of: price plan changes, crediting customers' accounts, creating new accounts, port requests, upgrades, and exchanges.
- Assisted in training new hires, sharing best practices, and fostering a team-oriented environment focused on delivering excellence in customer service.
Education
Bachelor of Art (B.A.) - Management (Concentration in Leadership)
American Public University
Charles Town, West Virginia08.2025
Skills
- Record and File Management
- Product and service sales
- Attention to detail
- Organizational skills
- Training and development
- Account management
- Administrative
- Staffing Practices
- Conflict resolution
Certification
- Basic Leader Course
- Unit Prevention Leader Course
- COMPTIA IT Fundamentals SOFTWARE & PROGRAMS
- GCSS-ARMY (Global Combat Support System) Unit Supply Course
- GCSS-ARMY (Global Combat Support System) Plant Maintenance Training Course
- ARIMS (Army Records Information Management System)
Languages
Spanish
Limited Working
Timeline
Member Services Associate
1729 Research
08.2024 - Current
Regional Associate/Assistant Team Lead
Honor Technology
04.2022 - 08.2024
Logistical Manager
U.S ARMY
09.2020 - 09.2021
Logistical Specialist
U.S ARMY
03.2019 - 09.2020
Customer Support Associate
Convergent Outsourcing
08.2016 - 03.2019
Bachelor of Art (B.A.) - Management (Concentration in Leadership)
American Public University
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