Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Klaudia Mullaj

Wayne,MI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Nail Technician

Self Employed
10.2012 - Current
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Communicated effectively with management concerning important customer issues.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Utilized specialized tools and techniques to restore natural nails and create unique nail art.
  • Offered advice and recommended products to improve and maintain nails.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
  • Completed consultations with spa guests to determine nail care needs.
  • Cleaned and sanitized tools and equipment before each client.
  • Grew repeat client base through effective marketing and customer service.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Followed proper safety and sanitation guidelines while performing nail services.
  • Designed creative nail art designs and patterns.
  • Offered personalized services according to needs and preferences.
  • Demonstrated dynamic customer service by responding to customer inquiries.
  • Executed pedicures and manicures using professional quality products and tools.
  • Performed detailed trimming, filing and other nail services.
  • Collaborated with other members of salon staff to provide amazing client experience.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.
  • Provided clients with advice and education on best nail care practices.
  • Kept client's nails in great condition and offered advice on maintaining manicures.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Treated, prepared, and maintained clients' nails on both hands and feet.
  • Educated clients on proper use of salon products.
  • Administered polishes, creams and cuticle oils.
  • Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
  • Assisted customers in selecting and applying appropriate nail colors.

Learning Ambassador

Amazon
11.2021 - 10.2023
  • Supported students in the use of technology to enhance their learning.
  • Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
  • Created, collected, and recorded data on student progress to determine next steps for student success.
  • Supported interaction between students during group work activities using guided conversation.
  • Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
  • Assessed student needs to determine appropriate level of required support.
  • Led small group sessions to help students review and practice concepts.
  • Communicated product value, quality, and style to educate and entice potential customers.

Receptionist

Vila Verde Hotel
03.2016 - 10.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected Type payments, processed transactions and updated relevant records.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Education

Cosmetology

L’esprit Academy
Canton, MI

High School -

Raqi Qirinxhi
Albania
07.2012

Skills

  • Time Management
  • Client Needs Assessment
  • Industry Standards
  • Problem-Solving Skills
  • Team Collaboration
  • Guest Check-In
  • Coaching and Training

Certification

  • Certified Job Title, Company Name - Timeframe
  • Area of certification Training - Timeframe

Timeline

Learning Ambassador

Amazon
11.2021 - 10.2023

Receptionist

Vila Verde Hotel
03.2016 - 10.2017

Nail Technician

Self Employed
10.2012 - Current

Cosmetology

L’esprit Academy

High School -

Raqi Qirinxhi

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Klaudia Mullaj