KLAUDIOLA DEDAJ
Tirane
Summary
Results-oriented Key Account Manager with 8 years of experience in sales in the telecommunications industry. Proven track record of maintaining strong customer relationships, driving sales growth and exceeding targets. Skilled in identifying and capitalising on market opportunities through strategic analysis and effective communication. Experienced in training and mentoring new employees to achieve team success. Seeking to leverage expertise in customer relationship management and sales to contribute to a dynamic organization's growth and success.
Overview
10
10
years of professional experience
Work History
Sales Executive
AD Renovation & Construction
11.2023 - 08.2024
- Develop new relationships within the residential and commercial construction communities
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Prepare and deliver presentations to demonstrate the company's construction services
- Monitor market conditions to identify emerging opportunities in residential commercial and infrastructure construction sectors
Key Account Manager
One Albania
01.2020 - 10.2023
- Building and Maintenance of regular customer relationships
- Identified new prospects and executed cold calls to grow and develop pipeline
- Monitored commercial performance of full portfolio, scheduling consistent follow-ups with each account
- Applied excellent negotiation, upselling and sales techniques to maximise revenue
- Prepared and presented technical and commercial offers to clients based on company standards
- Developed new business opportunities in existing customer portfolios to meet, upgrade and cross-sell revenue targets
- Train new employees in this role
- Utilised tools such as CRM for streamlined process management and reporting
Business Sale Representative
Abissnet
12.2018 - 12.2019
- Maintained excellent client satisfaction by providing in-depth support
- Cold-called prospective customers to build relationships
- Boosted client retention, establishing sales goals and securing targeted rates
- Demonstrated strong communication and time management skills to meet and exceeded sales targets
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets
Business Sales Representative
Digicom
01.2017 - 11.2018
- Maintained excellent client satisfaction by providing in-depth support
- Planned and executed new strategies to increase sales
- Present and demonstrate how products work, coordinating sales and client training
- Demonstrated consistent hard work and dedication to achieve results and improve operations
- Managed complaints with calm, clear communication and problem-solving
Residential Sales Manager
Digicom
01.2016 - 01.2017
- Responsible for stores and authorized distributors
- Support and train new members of sales staff
- Implementing marketing strategies
- Monitoring sales team to ensure follow proper protocols and meet sales goals
- Followed-up with prospects and hot leads to obtain exclusives and drive new sales
Sales Representative
Digicom
01.2015 - 01.2016
- Responsible for providing effective and high-quality service to every customer who enters store
- Tracking customer complaints
- Detecting and addressing consumer concerns
- Introducing and selling company products and services to current and prospective clients
- Encouraged customer loyalty by building positive rapport with regular customers
Education
Bachelor of Science - Economic Informatics: Economics
Faculty of Economics
09.2015
Skills
- Excellent communication skills
- Strong interpersonal skills
- Problem-solving abilities
- Time management
- Organisational skills
- Adaptability
- Leadership skills
- Proficient in Microsoft Office Suite
- Experience with CRM software
- Knowledge with telecommunications or ISP products
- Data analysis
- Market research skills
- Ability to train and onboard new employees
Languages
English
Upper intermediate
B2
Italian
Upper intermediate
B2
Spanish
Intermediate
B1
Timeline
Sales Executive
AD Renovation & Construction
11.2023 - 08.2024
Key Account Manager
One Albania
01.2020 - 10.2023
Business Sale Representative
Abissnet
12.2018 - 12.2019
Business Sales Representative
Digicom
01.2017 - 11.2018
Residential Sales Manager
Digicom
01.2016 - 01.2017
Sales Representative
Digicom
01.2015 - 01.2016
Bachelor of Science - Economic Informatics: Economics
Faculty of Economics
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