Klaus Guenther
Minneapolis,MN
Summary
With a proven track record across industries, I excel in driving digital transformation and enhancing customer experiences. My leadership has led to significant performance improvements, such as doubling sales revenue without increasing operational size, increasing sales pipeline and delivering significant improvement against customer service KPIs. I thrive on delivering strategic outcomes and innovative solutions.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Principal, Salesforce Enterprise Architect
Guenther Consulting
09.2022 - Current
- I assist clients on their digital transformation journey by plotting a course that delivers and optimizes the customer experience, competitive edge while considering ROI, speed to market and business impact.
- Rolled out and led phased enhancements of a nation-wide Field Service implementation including on-site invoicing, sales tax and field payments
- Reduced time to bill from 6 weeks to hours and implemented automated invoicing for recurring services
- Designed and led implementation of the integration of Salesforce to Oracle Fusion during a greenfield migration from a set of legacy on-prem ERPs
- Roadmapped and designed an MVP implementation for Service Cloud Voice (incl AI Agents and IVR), migrating from an on-prem legacy solution that leveraged manual routing
Enterprise Architect, Global Sales, Service, Marketing
Cargill
04.2020 - 09.2022
- I work with our businesses globally to identify and deliver strategy and solutions across our global businesses
- I lead a global team of Salesforce architects who deliver against the strategic goals
- My portfolio includes 26 instances of Salesforce and 24 Marketing Cloud BUs
- Successes include launching a consumer loyalty program, onboarding eight new business groups, rolling out Sales and Service Cloud implementations, implementing programs and DevOps lifecycle, providing strategy, governance and assurance across the portfolio
Director, Sr Technical Architect
Magnet 360
11.2016 - 04.2020
- As Senior Technical Architect, I deliver solutions to our clients, working with client architects and executives to ensure alignment and drive strategic outcomes
- Technologies I lead implementation on include Salesforce IoT Cloud (Thunder), Salesforce Marketing Cloud, Pardot, Sales & Service Cloud, Lightning Partner Community, as well as numerous integrations using middleware such as Informatica, Mulesoft, Jitterbit, and more
- Boosted partner channel sales pipeline by 50% in 3 months for a technology client
- Architected a HIPPA compliant secure messaging Lightning Bolt solution for a large healthcare organization for which we won a Bolty award from Salesforce
- Architected and delivered a real-time safety monitoring solution for a large chemical manufacturer
Service Line Partner, Salesforce
Mindtree
11.2016 - 04.2020
- I work with our clients to build strong relationships and ensure a consultative experience throughout the customer lifecycle
- I manage technical sales and delivery for our Salesforce practice across Mindtree's Banking, Financial Services and Insurance accounts
DD Studio Salesforce Technical Architect
Deloitte Digital
11.2014 - 11.2016
- Founding member of the Marketing Cloud practice, as well as a leader in the Salesforce Lightning technology space
- Developed implementation and go-to-market (GTM) strategies and led teams, managing multiple workstreams
- Goto person for advanced technology questions in the Salesforce ecosystem
- I architected and led implementation of solutions for a wide variety of clients, both public and private sector, including FSI, Retail and Pharmaceutical verticals
- Most solutions implemented sophisticated Digital Experience (DX) where OOB does not meet business needs
- I have designed and led implementation of advanced solutions on the Force.com platform, including integrations, migrations, and custom applications
- My enterprise architecture experience spans Sales Cloud, Service Cloud, mobile applications (Salesforce1 and custom), Marketing Cloud, and Analytics Cloud
- Most recently, I have specialized in strategy and technical architecture around Lightning Experience and Marketing Cloud
Salesforce Platform Architect
Venture Technologies
08.2013 - 11.2014
- Salesforce architect, implementing business processes and creating tools supporting sales, fulfilment, financials
- Implemented and customized the FinancialForce suite (FFA, SCM, HCM), including custom integrations
- Leveraged multiple AppExchange products and Salesforce1 for a highly optimized platform
- Simplified the sales process, and created reports that tied everything together from opportunities through to the general ledger
- A custom CPQ tool I architected using Apex, VisualForce, Flows, Workflows, and a few custom objects cut quote lead time down from about a week to under 10 minutes
- The realized efficiencies enabled the sales team to double revenue without increasing the ops team
CTO & Technical Architect
Acira Group
01.2009 - 08.2013
- Designated hat wearer at a rapidly growing web agency
- What I did for our clients: Technical architecture, IT and marketing consulting, planning and directing IT projects, open source liaison, analyzing and optimizing business processes, maximizing workflow efficiency, corporate training and support
- Heavy focus on backend solutions for clients, leveraging custom development as well as implementing solutions from vendors such as Salesforce.com, Twilio, SendGrid, MailChimp, Zend, AWS
- What I did for us: Manage Linux and Windows servers off-site as well as our internal network and all IT resources
- Developed marketing content, from whitepapers to brochures to social media
- Created strategies for data migration and deployment
International IT Consultant
Guenther Consulting
01.1997 - 01.2009
- Provided IT and marketing consulting to clients worldwide
- Planned and directed IT projects
- Analyzed and optimized business processes to maximize workflow efficiency
- Provided corporate training and support
- Researched and implemented standards
Chief Architect and Developer
CapitalFocus
01.2002 - 01.2006
- Built a niche social networking site with a small and dedicated team
- Managed all IT resources, including LAMP servers and IT security
- Developed a social networking site with all major core components (profiles, forums, chat, photo gallery, etc.)
Director of Operations and IT
Guentel Marketing
01.1998 - 01.2001
- Converted operations from paper to a custom digital customer service center platform, including CTI integration.
- Developed successful training materials and customer service guidelines in performance-driven environments (primarily B2B)
- Developed and implemented in-house IT resources for a distributed team
Education
Master of Arts (M.A.) - Applied Linguistics, German
Albert-Ludwigs-Universität
Freiburg, Germany01.2005
Skills
Digital
- Digital transformation
- Customer experience
- Salesforce architecture
- Enterprise architecture
- Performance improvement
- Artificial Intelligence (AI)
Certification
- Salesforce Certified Application Architect
- Salesforce Certified Data Architect
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
Websites
Timeline
Principal, Salesforce Enterprise Architect
Guenther Consulting
09.2022 - Current
Enterprise Architect, Global Sales, Service, Marketing
Cargill
04.2020 - 09.2022
Director, Sr Technical Architect
Magnet 360
11.2016 - 04.2020
Service Line Partner, Salesforce
Mindtree
11.2016 - 04.2020
DD Studio Salesforce Technical Architect
Deloitte Digital
11.2014 - 11.2016
Salesforce Platform Architect
Venture Technologies
08.2013 - 11.2014
CTO & Technical Architect
Acira Group
01.2009 - 08.2013
Chief Architect and Developer
CapitalFocus
01.2002 - 01.2006
Director of Operations and IT
Guentel Marketing
01.1998 - 01.2001
International IT Consultant
Guenther Consulting
01.1997 - 01.2009
Master of Arts (M.A.) - Applied Linguistics, German
Albert-Ludwigs-Universität
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