Summary
Overview
Work History
Education
Skills
Timeline
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Kati Campbell

Portola,CA

Summary

Accomplishments I am proud of, but are not limited to, include; Volunteering to serve food to the homeless at the Reno Gospel Mission. Volunteering at RAVE (Respite and Volunteer Experiences), taking care of special needs children. Volunteering with Best Buddies, which is an organization to help students meet with other students who have special needs. In addition, working to get a chapter at McQueen High School and it’s students involved. Those involved traveled, to Indiana for a leadership conference to meet with other students from all around the Nation, including myself. I’ve achieved three years of human development from classes studied at McQueen High School. One of which was an honors class, earning me 6 college credits from TMCC (Truckee Meadows Community College).

Overview

9
9
years of professional experience

Work History

Sales Agent

Kjl Fasteners
Chilcoot, CA
02.2023 - Current
  • Developed relationships with customers by providing excellent customer service.
  • Resolved customer complaints promptly and effectively.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Maintained accurate records of customer interactions and transactions.
  • Provided personalized service to build relationships with customers.
  • Demonstrated product features to align with customer needs.

Front Desk Receptionist

The Chalet View Lodge
Portola, CA
07.2022 - Current
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Processed payments from customers for room charges and incidentals.
  • Assisted with room reservations, changes and cancellations.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.
  • Managed cash drawer according to established accounting guidelines.
  • Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
  • Assisted in training new front desk clerks on proper procedures and protocols.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Front Desk MOD

Hyatt Reno Tahoe Airport
Reno, NV
12.2019 - 07.2022
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Processed payments from customers for room charges and incidentals.
  • Assisted with room reservations, changes and cancellations.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.
  • Maintained daily records of room availability and rates.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Managed cash drawer according to established accounting guidelines.
  • Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
  • Stocked supplies at the front desk such as forms, stationery items, brochures.
  • Coordinated with housekeeping staff regarding occupancy status of rooms.
  • Served as first point of contact for emergency situations requiring evacuation or security personnel.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Brought food and beverages to the table in a timely manner.
  • Took orders from customers accurately and delivered to kitchen staff promptly.

Service Advisor

Dolan Toyota
Reno , NV
07.2018 - 11.2019
  • Greet customers and collect information from vehicle and customer, create a Repair Order for technicians
  • Talk to customers if technician makes any recommendations for vehicle, and sell recommendations
  • Verify customer information and vehicle information is up to date in computer system, add contracts into system
  • Create claims needed for vehicle issues or maintenance
  • Close repair orders and add technician notes to customer copy, contact customer and go over all information from service.

Front desk agent

Courtyard downtown Reno Riverfront
04.2017 - 04.2018
  • Checked people in and out of the hotel
  • Answered multi-line phones, transferring call when needed and took accurate messages
  • Made and canceled reservations for guests as requested
  • Handled client complaints and issues appropriately
  • Input credit card authorizations to guest reservations
  • Cleaned the lobby as needed, and restocked market items.

Administrative Assistant

Right at Home Reno
06.2016 - 10.2016
  • Answering multi-line phones, transferring calls and taking accurate messages
  • Creating new shifts, canceling ones that are no longer needed, clocking caregiver’s in and out of shifts as needed and making outgoing phone calls to clients and caregivers as necessary
  • Creating assessment folders for potential clients, creating orientation packets for new caregivers
  • Filing important paperwork, organizing paperwork, distribute mail/checks/schedules for caregivers and around the office, mail out checks to caregivers
  • Have caregivers fill out care logs if not done properly
  • Handle client’s/caregivers on the phone and in the office on a daily basis.

Server

Baskin Robbins
09.2015 - 05.2016
  • Customer service, checking customers out, serving, as well as the responsibility of closing the store
  • Cleaning tables, dishes, floors, etc
  • Helping customers over the phone while managing to assist customers in the store
  • Taking customers orders for both ice cream and cake
  • Helped train new employee’s.

Education

Robert McQueen High School
01.2018

Rise Adult Academy
01.2018

Skills

  • Active Listener
  • Quick learner
  • Great communication skills
  • Both customer and personal service oriented
  • Works well under strict timelines
  • Ability to differentiate between practical and impractical decisions
  • Computer/ Technical skills
  • Written Communication
  • Multitasking
  • Team player with positive attitude

Timeline

Sales Agent

Kjl Fasteners
02.2023 - Current

Front Desk Receptionist

The Chalet View Lodge
07.2022 - Current

Front Desk MOD

Hyatt Reno Tahoe Airport
12.2019 - 07.2022

Service Advisor

Dolan Toyota
07.2018 - 11.2019

Front desk agent

Courtyard downtown Reno Riverfront
04.2017 - 04.2018

Administrative Assistant

Right at Home Reno
06.2016 - 10.2016

Server

Baskin Robbins
09.2015 - 05.2016

Robert McQueen High School

Rise Adult Academy

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Kati Campbell