Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
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Katie Dooley

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

29
29
years of professional experience

Work History

Student Services & Finance Manager

GREAT OAKS CAREER CAMPUSES
08.2024 - Current

Bursar/Accounts Receivable

GREAT OAKS CAREER CAMPUSES
10.2021 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Streamlined the accounts receivable process, implementing efficient tracking systems for improved organization and productivity.
  • Assisted in accounts receivable, cash receipts, and collections and daily deposits.
  • Strengthened internal controls related to accounts receivable management, reducing errors and improving accountability.
  • Trained new team members on effective techniques for managing accounts receivable tasks.

Bookkeeper

NIKJO GROUP, LLC dba Color Me Mine Crestview Hills
03.2019 - 03.2025
  • Assist owner to establish, develop, and grow franchise. Setup and maintain all financial records, payroll, and inventory. Prepare financial statements and analytics.

Front Office Specialist

TRIHEALTH
05.2016 - 10.2021
  • Assist patients and respond to inquiries with advice from providers. Patient registration, scheduling, referrals, correspondence, and orders. Assist with staff education compliance and accounts payable.

Database Administrator

WHITEWATER CROSSING CHRISTIAN CHURCH
01.2019 - 09.2019
  • Oversee functionality of church management software, including planning, data integrity, security, and training. Maintain previously created systems.

Project Coordinator

WHITEWATER CROSSING CHRISTIAN CHURCH
12.2017 - 01.2019
  • Creation of financial reports and data analytics. Manage e-commerce and point of sale activities. Maintain previously created systems. Part of core team to select, implement, and design new church management software. Reporting and tracking of multi-year capital campaign.

Financial Secretary

WHITEWATER CROSSING CHRISTIAN CHURCH
11.2007 - 12.2017
  • Receive $7M annually of offerings and donations. Manage annual pledges, capital campaigns, and e-giving. Donor statements, financial reports, and data analysis. Manage e-commerce and multiple POS activities. Develop cloud-based payroll, budgeting, and performance review systems. Primary decision maker regarding accounts receivable/contribution processes. Supervise financial associate.

Employee Health Office Specialist

TRIHEALTH
08.2012 - 05.2016
  • Maintain medical records and compliance for TriHealth employees, volunteers, and Good Samaritan College of Nursing students. Work with Human Resources, resident education coordinators, and Good Samaritan College of Nursing administration.

Secretary

TRIHEALTH
07.2006 - 10.2009
  • Administrative support for department. Maintain architectural drawings/specifications and financial documentation for all projects, including $150M hospital expansion. Monthly financial and project management reports. Development and implementation of department procedures. Project management duties as requested.

Senior Secretary/Birth Certificate Registrar

MERCY HOSPITAL MT. AIRY
08.2001 - 02.2006
  • Assisted patients with birth certificate and paternity affidavits. Coordinated submission of all birth data to Ohio Department of Health and Cincinnati Vital Statistics. Monthly statistical reports. Contact for local and state agencies regarding birth certificate and paternity affidavit issues.

Senior Secretary

MERCY HOSPITAL MT. AIRY
08.2001 - 02.2006
  • Assisted physician with new office set-up, including equipment and supply purchasing, equipment installation, software installation, billing, and staffing. Provided long-term manager coverage including supervision of staff, purchasing, AP and payroll, physician credentialing and budget reconciliation.

Senior Secretary

MERCY HOSPITAL MT. AIRY
08.2001 - 02.2006
  • Administrative support for 2 directors and 11 departments. AP and payroll. Continuation of Emergency Department Senior Secretary responsibilities. Management duties for two non-clinical departments, including productivity, personnel, and budget reports. Create volunteer program for Emergency Department. System administrator for three hospital-wide paging systems. Facilitated meetings with renovation project teams, senior management, and individual working teams.

Development Associate

FAMILY SERVICE OF THE CINCINNATI AREA
12.1999 - 07.2001
  • Received all donations. Maintained donor database. Analyzed donors, sponsors, gifts and grants. Managed solicitation and general mailing lists. Assisted with annual fund-raising dinner and annual giving campaign.

Group Administrator

CLARK, SCHAEFER, HACKETT & CO
06.1997 - 11.1999
  • Administrative and consulting support to department. Responsible for AR, AP, billing, and inventory. Help Desk support for department, company and clients. Coordinated customer service program and promotional materials. Created company-wide email training program.

Secretary

CLARK, SCHAEFER, HACKETT & CO
12.1996 - 06.1997
  • Secretarial support for office. Assisted network administrator. Training for and coordination of transition to Microsoft software.

Education

Associate of Applied Business - Office Management

CINCINNATI STATE TECHNICAL AND COMMUNITY COLLEGE
Cincinnati, Ohio
06.1997

Skills

  • Highly proficient with Microsoft Office, Google Workspace, QuickBooks Online, Epic EMR, Agility EMR, Dynamics RMS POS, Rock RMS, Fellowship One ChMS, and other software programs
  • Customer satisfaction
  • Internal controls
  • Continuous improvement
  • Verbal and written communication
  • Regulatory compliance
  • Skilled in [software]
  • Customer relations
  • Training and mentoring
  • Collaborative mindset
  • Flexible and adaptable
  • Attention to detail
  • Team coordination
  • Process and performance improvement
  • Project management
  • Workflow optimization
  • Software configuration
  • SOP writing

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureHealthcare benefitsPersonal development programs

Timeline

Student Services & Finance Manager

GREAT OAKS CAREER CAMPUSES
08.2024 - Current

Bursar/Accounts Receivable

GREAT OAKS CAREER CAMPUSES
10.2021 - 08.2024

Bookkeeper

NIKJO GROUP, LLC dba Color Me Mine Crestview Hills
03.2019 - 03.2025

Database Administrator

WHITEWATER CROSSING CHRISTIAN CHURCH
01.2019 - 09.2019

Project Coordinator

WHITEWATER CROSSING CHRISTIAN CHURCH
12.2017 - 01.2019

Front Office Specialist

TRIHEALTH
05.2016 - 10.2021

Employee Health Office Specialist

TRIHEALTH
08.2012 - 05.2016

Financial Secretary

WHITEWATER CROSSING CHRISTIAN CHURCH
11.2007 - 12.2017

Secretary

TRIHEALTH
07.2006 - 10.2009

Senior Secretary/Birth Certificate Registrar

MERCY HOSPITAL MT. AIRY
08.2001 - 02.2006

Senior Secretary

MERCY HOSPITAL MT. AIRY
08.2001 - 02.2006

Senior Secretary

MERCY HOSPITAL MT. AIRY
08.2001 - 02.2006

Development Associate

FAMILY SERVICE OF THE CINCINNATI AREA
12.1999 - 07.2001

Group Administrator

CLARK, SCHAEFER, HACKETT & CO
06.1997 - 11.1999

Secretary

CLARK, SCHAEFER, HACKETT & CO
12.1996 - 06.1997

Associate of Applied Business - Office Management

CINCINNATI STATE TECHNICAL AND COMMUNITY COLLEGE

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Katie Dooley