Klea Dalanaj
League City
Summary
Because I have a great work ethic and a team-oriented mindset, I am excited to continue growing and contributing to the success of a dynamic financial team. Creating long-lasting relationships with clients and helping them choose the best financial options are two things I'm passionate about. In addition, I have a proven track record of exceeding sales goals and providing exceptional customer service, as seen by my several perfect customer ratings and management recognition.
Overview
6
6
years of professional experience
Work History
Branch Relationship Banker 2/ MLO
Amegy Bank
08.2024 - Current
- Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Expanded customer base through targeted prospecting and networking efforts.
Personal Banker
Frost Bank
08.2023 - 08.2024
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
Teller
Frost Bank
06.2020 - 08.2023
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted with training of new tellers on policies and procedures.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
Waitress Supervisor
Luigi's Pizza And Pasta
11.2018 - 03.2020
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally
- Resolved issues through diplomatic acknowledgment and commitment to service.
Education
Business And Marketing
University of Houston - Clear Lake
Houston, TX12.2025
Associate of Arts - Business And Marketing
San Jacinto College District
Pasadena, TX08.2023
High School Diploma -
Clear Springs High School
League City, TX05.2020
Skills
- Exceptional Customer Service
- Strong Account Analysis Skills
- Sales expertise
- Consumer banking experience
- Training and Development
- Hardware and software
- Backup Procedures
- Digital media management
- Search Engine Optimization
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Spanish
Elementary
Italian
Elementary
Timeline
Branch Relationship Banker 2/ MLO
Amegy Bank
08.2024 - Current
Personal Banker
Frost Bank
08.2023 - 08.2024
Teller
Frost Bank
06.2020 - 08.2023
Waitress Supervisor
Luigi's Pizza And Pasta
11.2018 - 03.2020
Business And Marketing
University of Houston - Clear Lake
Associate of Arts - Business And Marketing
San Jacinto College District
High School Diploma -
Clear Springs High School
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