Klea Gallardo
Orlando,FL
Summary
Compassionate and dependable childcare professional with hands-on experience caring for children ages 1 to 6 in a home babysitting setting. Skilled in managing full daily routines, including meal preparation, hygiene assistance, naps, educational play, homework help, bedtime routines, and maintaining a clean, safe environment. Experienced in multitasking while caring for multiple children, adapting activities to different age groups, and creating a nurturing atmosphere that supports children's emotional, social, and developmental needs. Strong communication skills, patience, creativity, and a genuine passion for helping children learn and grow.
Overview
8
8
years of professional experience
Work History
Babysitter
Home Based Child Care
Centereach, NY
10.2023 - 04.2026
- Supervised daily activities and ensured safety of children in home-based environment.
- Developed engaging educational activities to promote learning and creativity among children.
- Maintained clear communication with parents regarding children's progress and well-being.
- Provided nutritious meals and snacks, adhering to dietary restrictions as needed.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Guest Service Agent
Doubletree By Hilton Hotel
New York, NY
06.2024 - 03.2026
- Assisted guests with check-in and check-out processes, ensuring efficient service delivery.
- Managed reservations using property management systems to optimize room bookings.
- Addressed guest inquiries and concerns promptly, enhancing overall satisfaction levels.
- Collaborated with housekeeping and maintenance teams to ensure room readiness and guest comfort.
Retail Store Manager
Perfume Store
The Bronx, NY
07.2023 - 06.2024
- Oversaw all daily store operations, frequently working extended hours to ensure business continuity and performance goals were met.
- Managed staff scheduling, training, performance, and accountability to maintain high customer service standards.
- Introduced new products into the system, including pricing, inventory setup, and point-of-sale integration.
- Maintained full responsibility for inventory control, ordering, vendor coordination, and stock accuracy.
- Handled cash management, deposits, and financial reporting with a high level of trust and accuracy.
- Developed and implemented procedures to improve efficiency, sales performance, and customer satisfaction.
Housekeeping Supervisor
Hampton Inn By Hilton
Brooklyn, NY
11.2022 - 06.2023
- Supervised daily housekeeping operations, ensuring high cleanliness standards throughout the hotel.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Developed and implemented inventory management processes for cleaning supplies.
- Conducted regular inspections to maintain compliance with health and safety regulations.
Cashier
Parrot Coffee
Queens, NY
08.2018 - 09.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained cleanliness and organization of cashier area to enhance customer experience.
- Resolved customer inquiries and complaints, ensuring satisfaction and repeat business.
- Monitored inventory levels at checkout, alerting management to restock needs promptly.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Psychology
Queens College
Flushing, NYAssociate of Arts - Accounting
LaGuardia Community College
Long Island City, NY12.2020
Skills
- Multilingual
- Customer Service
- Attention to Detail
- Multitasking
- Ability to Work Under Pressure
- Problem Solving
- Teamwork
- Leadership
- Microsoft Office Suite (Outlook, PowerPoint, Excel, Word)
- Early childhood development
- Patience and empathy
- Reliability
- Child supervision
- Toddler care experience
- Safe driving
- Meal and snack preparation
Languages
Spanish
Professional Working
English
Native or Bilingual
Turkish
Professional Working
Albanian
Native or Bilingual
Timeline
Guest Service Agent
Doubletree By Hilton Hotel
06.2024 - 03.2026
Babysitter
Home Based Child Care
10.2023 - 04.2026
Retail Store Manager
Perfume Store
07.2023 - 06.2024
Housekeeping Supervisor
Hampton Inn By Hilton
11.2022 - 06.2023
Cashier
Parrot Coffee
08.2018 - 09.2022
Bachelor of Science - Psychology
Queens College
Associate of Arts - Accounting
LaGuardia Community College