Klea Kumaraku
St. Petersburg,United States
Summary
Highly-qualified professional successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Specialist
Hull and Company, LLC
St. Petersburg, FL
11.2022 - Current
- Provided training and guidance to teammates on operational procedures, policies, and regulations.
- Led, educated, coached, and mentored 15 new hires in multiple positions to establish top client satisfaction.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Identified operational and performance issues and worked with various managers to resolve concerns.
- Created documentation related to improve operational procedures such as SOPs.
Account Executive Assistant
Hull & Company
St. Petersburg, FL
05.2018 - 11.2022
- Assisted with project management activities such as developing timelines, tracking progress, and creating status reports.
- Actively participated in team meetings providing valuable feedback on process improvements.
- Provided administrative support to the insurance team by filing documents, updating records, preparing reports and scheduling appointments.
- Collaborated with management in developing strategies for improving overall customer service standards.
- Corresponded with insurance companies or agents to obtain information or inform of account status or changes.
Sales Associate
Nordstrom
Tampa, FL
12.2015 - 05.2018
- Developed promotional strategies to increase sales volume each month.
- Met and exceeded monthly sales quotas set by corporate.
- Analyzed customer feedback data to recommend improvements in service quality.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bachelor of Marketing -
University of South Florida
Tampa, FL01.2021
Skills
- Microsoft Office
- Experience in leadership
- System Development
- Operational Efficiency
- Cross-Functional Communication
- Quantitative skills
- Process Improvement
- Workflow Optimization
- Marketing
- Data Analysis
- Performance monitoring
- Organizational Management
Certification
- Google Ads Certification
- DRIFT Conversational Marketing Certification
Languages
- ENGLISH
- ALBANIAN
- ITALIAN
Timeline
Operations Specialist
Hull and Company, LLC
11.2022 - Current
Account Executive Assistant
Hull & Company
05.2018 - 11.2022
Sales Associate
Nordstrom
12.2015 - 05.2018
Bachelor of Marketing -
University of South Florida
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