Klea Leka
Garfield,New Jersey
Summary
Highly-motivated, with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized, motivated and devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
4
4
years of professional experience
Work History
Manager
Jersey Pro Construction
Garfield, New Jersey
01.2023 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Monitored staff performance and addressed issues.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Administrative Assistant
Jersey Pro Construction
Garfield, New Jersey
01.2022 - 01.2023
- Developed and maintained filing systems for confidential documents and records.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Facilitated communication between different departments within the organization.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Answered questions from customers regarding products and services offered by the company.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Greeted visitors and provided general information about the company.
- Managed office supplies inventory and placed orders when necessary.
- Directed customer inquiries to appropriate department personnel.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Proofread content for typo-free emails and documentation.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Drove customer feedback to deliver information to management for corrective action.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Coordinator
BioReference Laboratories
Elmwood Park, New Jersey
03.2020 - 12.2021
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Facilitated communication between different departments in order to resolve issues quickly.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Education
Associate of Science - Business Administration
Bergen Community College
Paramus07-2024
Skills
- Business Development
- Workforce Management
- Performance Management
- Business Administration
- Strategic Planning
- Verbal and written communication
- Schedule Preparation
Languages
Albanian
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Manager
Jersey Pro Construction
01.2023 - Current
Administrative Assistant
Jersey Pro Construction
01.2022 - 01.2023
Coordinator
BioReference Laboratories
03.2020 - 12.2021
Associate of Science - Business Administration
Bergen Community College
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