Summary
Overview
Work History
Education
Skills
Timeline
Generic

Klea Watters-Kniess

Tampa,FL

Summary

Outgoing and friendly individual who is passionate to create a welcoming environment for all customers. Actively shows dedication to enhancing customer experiences by demonstrating company values, understanding customer desires and providing solutions to build loyalty. Will strive to promote a positive and healthy work culture amongst coworkers and management.

Overview

2
2
years of professional experience

Work History

Pet Sitter

Self Employed
08.2022 - Current
  • Communicated professionally with pet owners via phone, email, and text.
  • Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Gave animals proper attention to promote secure environment in owner's absence.

Barista

Dwntwn Social
06.2021 - 05.2022
  • Pleasantly interacted with 50+ customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Maintained regular and consistent attendance and punctuality.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Education

Some College (No Degree) - Communications

University of South Florida
Tampa, FL

Skills

  • Builds relationships with customers to promote the company's vision and values
  • Effectively reduced customer dissatisfaction calmly and courteously
  • Maintain composer and efficiency acclimate during high pressure situations
  • Collaborated with management and colleges to ensure culture and community was maintained
  • Assisted training new hires on menu items, computer systems, company standards, and customer service expectations
  • Maintain personable yet professional client relationships in order to gain trust and dependability

Timeline

Pet Sitter

Self Employed
08.2022 - Current

Barista

Dwntwn Social
06.2021 - 05.2022

Some College (No Degree) - Communications

University of South Florida

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Klea Watters-Kniess