K'Leana Long
calumet city,IL
Summary
Results-driven professional with a strong background in leadership and team collaboration, certified in food safety management and customer service excellence. Demonstrated expertise in coordinating teams to enhance operational efficiency while fostering inclusive environments that prioritize outstanding guest experiences. Currently pursuing a Bachelor’s degree in Business Administration at Western Illinois University, bringing a strategic mindset to every role. Committed to inspiring teams to surpass goals and uphold Starbucks’ mission of connection and community.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
REHAB DIVAS
Chicago, IL
05.2020 - 08.2024
- As an administrative assistant at Rehab Divas, my role involved supporting office operations by scheduling appointments, managing correspondence, maintaining records, and assisting with client communications
- Responsibilities also included coordinating project details and ensuring smooth day-to-day administrative functions in a fast-paced environment
Shift Lead
PEEPLES TACOS
02.2024 - 08.2024
- As a cook at Peeples Tacos, my role involved preparing food items according to the menu, maintaining cleanliness in the kitchen, and ensuring ingredients were fresh and correctly portioned
- As a cashier, my responsibilities included taking customer orders, handling cash and electronic payments, and ensuring accurate order processing while providing friendly customer service
- Both roles required a focus on efficiency and attention to detail in a fast-paced environment
Barista
STARBUCKS
09.2023 - 01.2024
- As a barista at Starbucks, my role involved preparing beverages to customer specifications, maintaining a clean and organized workspace, handling cash transactions, and delivering excellent customer service in a fast-paced environment
- The position also emphasized teamwork and creating a welcoming atmosphere for guests
Inventory Manager
REHAB DIVAS INC
05.2020 - 07.2022
- As an inventory manager at Rehab Divas, my role involved tracking and managing materials and supplies, ensuring accurate inventory levels, coordinating with vendors for timely deliveries, and supporting project timelines by providing necessary resources
- The position required organization and attention to detail to maintain efficient operations
Shift Lead
PIE GUYS BAKERY & CAFE
09.2020 - 04.2021
- As a shift lead at Pie Guys Bakery & Cafe, my role involved supervising staff during shifts, ensuring smooth operations, and maintaining high standards of customer service
- Responsibilities included managing order flow, training new employees, overseeing food preparation and cleanliness, and addressing any customer concerns
- The shift lead also handled inventory and coordinated between the kitchen and front-of-house staff to ensure efficient service
Sales Associate
FOOTLOCKER
01.2019 - 08.2020
- As a sales associate at Foot Locker, my role involved assisting customers with product selection, providing knowledge about footwear and apparel, handling transactions, and maintaining a clean and organized store
- The position focused on delivering excellent customer service and meeting sales goals in a team-oriented environment
Education
Western Illinois University
Macomb, IL05-2026
High School Diploma -
Homewood Flossmoor
Flossmoor, IL05-2022
Skills
- Espresso machine operating
- Team leadership
- Safe food handling
- Cash register operation
- Table bussing
- Cleanliness
- Clear communication
- Workflow management
- Team player
- Speedy and efficient
- Problem-solving
- Time management and multitasking
- Inventory management
- Conflict resolution techniques
- Customer service
- team coordination
Certification
- CPR Certified
- Food Service Manger License
- Security Card Holder
Timeline
Shift Lead
PEEPLES TACOS
02.2024 - 08.2024
Barista
STARBUCKS
09.2023 - 01.2024
Shift Lead
PIE GUYS BAKERY & CAFE
09.2020 - 04.2021
Administrative Assistant
REHAB DIVAS
05.2020 - 08.2024
Inventory Manager
REHAB DIVAS INC
05.2020 - 07.2022
Sales Associate
FOOTLOCKER
01.2019 - 08.2020
Western Illinois University
High School Diploma -
Homewood Flossmoor
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