Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Klease Brown

Klease Brown

Philadelphia,PA

Summary

CURRENT ACTIVE SECURITY CLEARANCE.

CURRENT VISA 18 as October 7, 2020

Decorated United States AirForce; Highly astute military veteran experienced in training military personnel and foreign defense forces. Committed motivator delivering drive to succeed combined with strong work ethic and undeniable professionalism. Capable Service Desk Technician/Administrator experienced in helping diverse users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems. Able to provide technical Support; well-versed in supporting users and troubleshooting common problems. Offering over 15 years of experience working in high-pressure environments to address customer concerns and questions. Assist end-users with complex technical issues. Communicate complicated concepts in clear manner. Offering precise, professional and technical support . Seeking opportunities to expand skills while facilitating company growth , and expanding knowledge in IT fields.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Service Desk Administrator I

Five Rivers Services
06.2022 - Current
  • Resolved issues via remote desktop sessions or onsite visits.
  • Monitored and responded to Service Desk tickets in a timely manner.
  • Provided technical support to end users for various computer related issues.
  • Created user accounts, managed passwords, installed software, and configured printers for new employees.
  • Developed standard operating procedures for the Service Desk team members' reference.
  • Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network, and software management for the site and all users.
  • Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
  • coordinated activities such as system outages or hardware and software changes.
  • Assisted in preparing reports and documentation for management review meetings.
  • Scripting: PowerShell, Bash

ADPE Technician I

Five Rivers Services
Kuwait , Kuwait
07.2019 - 06.2022
  • Maintain database systems and software
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Provide initial evaluation and recommendation to user who submitted the trouble ticket within 3 working days of receipt of item.
  • Provide support to users with non-secure internet protocol routing network (NIPRNET or NIPR), or stand-alone AIS or communications systems issues including baselining systems.
  • Supported customers having data connectivity issues assisting with troubleshooting steps and rebooting of hardware.
  • Ability to document, research, identify, and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.
  • Serves as a single point of contact for user status inquiry and serves as a liaison within the organization for information systems problem management.
  • Researched, resolved and followed up on customer issues,
  • Troubleshot systems to determine appropriate resolution for reported problems with usage.
  • Updated logs and job reports for completed and pending service.
  • Installed software updates on customer machines while providing technical assistance when necessary.
  • Provided technical support services to customers via phone or email communication.
  • Server Administration: Active Directory, Exchange Server

Force Protection Officer

Constellis
02.2020 - 07.2021
  • Led diverse group of individuals consisting of both American and foreign defense forces.
  • Maintained composure and charisma in highly stressful situations within physically demanding environments.
  • Exhibited highly effective communication skills, both written and orally to senior leaders, directly enhancing decision-making, training and team leadership abilities.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Handled all delegated tasks, including daily security operations and adhering to manning requirements
  • Maintained updated security and job knowledge through vigilance and conducting duties.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Correctional Officer/ Radiology Tec

PEnnsylvania Department Of Correction
Collegeville, PA
07.2014 - 08.2017
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Processed inmates by completing paperwork, conducting searches and recording fingerprints.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Implemented defensive tactics and physical restraints to maintain safety and security of maximum security facility.
  • Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
  • Detected potential threats from and to residents and quickly diffused conflicts.
  • Inspected resident living quarters and conducted random searches of common areas.
  • Enforced resident behavior management protocols and wrote incident reports for infractions.
  • Maintained daily logs of shift activity.
  • Assisted in restraining violent and unruly inmates.
  • Maintained correct physical head count at all times.
  • Supervised inmates during meals, visits, recreation, telephone calls and shower time.
  • Instructed inmates on work details and transported to work sites.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • maintained appropriate certifications.

Security Forces Member

United States Airforce
11.2001 - 05.2013
  • Operated speed measuring, drug and alcohol and breath test devices to promote driving safety.
  • Provided oversight, guidance and assistance to commanders with industrial security programs.
  • Applied extensive training in law enforcement and combat tactics to protect stateside and international bases.
  • Retrieved statements and testified in official judicial proceedings.
  • Detected and reported unauthorized personnel and activities.
  • Supervised and managed the administration of property records totaling more than $2 million dollars.
  • Reduced process gaps by effectively managing employees while training staff on best practices and protocols to optimize productivity.
  • Developed and maintained unit's daily personnel accountability report for 750] soldiers.
  • Selected from more than 200 senior leaders to take on this position due to proficiency and ability to follow instruct and enforce .
  • Defused hostile situations with superior negotiation techniques.
  • Oversaw expenditure of $1.5 mil in operational funds for deployments , daily operations and for first wives program.
  • Effective decision-maker in high-pressure environments.
  • Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
  • Trained in combat, life savings techniques and conducting physical exams.
  • Recognized by senior leadership for delivering high performance, which resulted in increased responsibility over peers.
  • Counseled security forces members and augmented on needs and morale of enlisted personnel to assist in formulation and implementation of installation and flight line policies.
  • Maintained rifles, machine guns, mortars and hand grenades and accounted for all weapons.
  • Patrolled restricted areas and authorized access for permitted personnel.
  • Completed multiple fire prevention safety training.
  • Maintained complete accountability during redeployment of all sensitive items and communication equipment.
  • Processed prisoners of war and captured documents.
  • Mentored new security forces member to align performance with core Air Force values and promote personal and professional development
  • Managed trauma patients using first aid and basic life support techniques.
  • Planned and oversaw construction, demolition and logistical operations.
  • Navigated terrain and roadways using maps military issued gps equipment
  • Conducted operations using various light and heavy infantry weapons and tactics.
  • Operated wide range of communications gear, including encrypted satellite communications systems

Education

Associate of Applied Science - Radiologic Sciences

ECPI University
Newport News, VA
05-2017

Associate of Applied Science - BA In X-ray Tech

Midlands Technical College
West Columbia, SC
05-2015

AS General Studies - Crimal Justice

Community College Of Airforce
San Antonio, TX
11.2003

Skills

  • Combat training
  • Security operations
  • Public safety
  • Firearms safety training
  • Analytical thinking
  • Trained in defensive tactics
  • Strong attention to detail
  • Excellent team-builder
  • Strong verbal communicator
  • Troubleshooting
  • Attentive listening
  • Conflict resolution
  • Technical Troubleshooting
  • Service desk support
  • Problem resolution
  • Working collaboratively

Certification

  • CompTia Security+

COMP001021777170

December 17, 2020 -January 02, 2027

  • Microsoft Certified Solutions Associate: Window Server 2016H610-7123

December 17, 2020

  • CompTia Advanced Security Practioner

388422923

January 2, 2021

Microsoft Azure Administrator Associate

credential ID:735E5150C09C2C59

Certification Number: ACDA7E-16CE67

Earned on :July 21,2023

Timeline

Service Desk Administrator I

Five Rivers Services
06.2022 - Current

Force Protection Officer

Constellis
02.2020 - 07.2021

ADPE Technician I

Five Rivers Services
07.2019 - 06.2022

Correctional Officer/ Radiology Tec

PEnnsylvania Department Of Correction
07.2014 - 08.2017

Security Forces Member

United States Airforce
11.2001 - 05.2013

Associate of Applied Science - Radiologic Sciences

ECPI University

Associate of Applied Science - BA In X-ray Tech

Midlands Technical College

AS General Studies - Crimal Justice

Community College Of Airforce

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Klease Brown