Katherine Lee
Norfolk,VA
Summary
Dedicated and professional with a strong foundation in problem-solving and a positive attitude, complemented by a true interest in people. Currently advancing skills and knowledge through a Level 3 Diploma in Counselling, building on previous achievements such as a Level 2 Counselling Course and Understanding Autism certification. Committed to enhancing team dynamics and delivering outstanding service with a professional appearance.
Overview
20
20
years of professional experience
Work history
Soft Furnishing Maker
Janet Riley Fabrics
Saffron Walden, Essex
01.2014 - 05.2025
- High standard of Customer Service and Attention to Detail.
- Effective Teamwork and Independently.
- Safety Standards.
- Active Listening.
- Professional Communication - Phone/Email.
- Maintained Appropriate Workspace.
- Stock Control
- Quality Control.
- Home Visits to Customers.
- Hand/Machine Sewing.
- Cutting/Measuring Precisely.
- Deadlines/Busy Time Periods.
Volunteer Listener - Family Action
Family Action Charity UK
Remote, Remote
06.2021 - 05.2022
- Deescalated tense situations with calm, patient communication style.
- Cultivated positive working relationships with team members to promote effective collaboration.
- Maintained confidentiality and discretion with sensitive personal information of callers at all times. GDPR experience.
- Offered empathetic listening ear to distressed callers, providing reassurances where necessary.
- Prioritised urgent cases for immediate resolution or escalation.
- Improved efficiency with meticulous attention to detail in data entry tasks.
- Ensured accurate record keeping through diligent note-taking during calls.
Sales Assistant
The Corner Cupboard
Saffron Walden, Essex
01.2012 - 12.2013
- Fostered welcoming store environment by maintaining clean and well-organised displays.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Ensured stock replenishment in timely manner to maintain product availability.
- Built strong relationships with regular customers for repeat business.
- Offered personalised shopping advice to enhance customer experiences.
- Managed till operations smoothly, reducing waiting time for customers.
- Utilised excellent communication skills to provide detailed product information.
Sales Assistant
And Sew On
Great Sailing , Essex
01.2005 - 12.2011
- Saturday job during secondary school, turned full time before joining The Corner Cupboard.
- And Sew On was an English version of Fabric Hut but it was set in a quintessentially English Hay Barn on 2 levels.
- First experience of sales and customer service, as well as POS etc.
Sixth Form Cleaner
Saffron Walden County High
Saffron walden, Essex
09.2009 - 01.2011
- Opportunity to make small income while studying.
- First interviewing experience.
Education
AS Levels - Media, English Literature/Language, Psychology, General Studies
Saffron Walden County High School Sixth Form
Saffron WaldenGCSEs - Textiles, Business, French, History, Statistics
Helena Romanes
Great Dunmow, EssexSkills
- Volunteering - Family Line Listening/ Signposting
- Level 2 Counselling Course
- Level 2 Understanding Autism
- Currently enrolled on Level 3 Diploma in Counselling
- CPR/AED/First Aid Adult/Paediatric/Infant Certified American Red Cross
- Various Textile Short Courses
- Team player
- Positive attitude
- Calm under pressure
- Professional appearance
- Communication skills
- Resourcefulness
Personal Information
Timeline
Volunteer Listener - Family Action
Family Action Charity UK
06.2021 - 05.2022
Soft Furnishing Maker
Janet Riley Fabrics
01.2014 - 05.2025
Sales Assistant
The Corner Cupboard
01.2012 - 12.2013
Sixth Form Cleaner
Saffron Walden County High
09.2009 - 01.2011
Sales Assistant
And Sew On
01.2005 - 12.2011
GCSEs - Textiles, Business, French, History, Statistics
Helena Romanes
AS Levels - Media, English Literature/Language, Psychology, General Studies
Saffron Walden County High School Sixth Form