K'Lee Wren
Brandon,MS
Summary
Dynamic and dependable, with a proven track record at Hobby Lobby for enhancing customer satisfaction through exceptional service and accurate cash handling. Skilled in conflict resolution and team collaboration, I excel in fast-paced environments, achieving a cash drawer accuracy rate exceeding 99%. My strong work ethic and empathy ensure positive customer interactions and repeat business.
Overview
1
1
year of professional experience
Work History
Cashier
Hobby Lobby
11.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
Seasonal Cashier
McClains Resort
09.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Pisgah High School
Brandon, MS05-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Complex Problem-solving
- Merchandise restocking
- Guest inquiries
- Attention to detail
Timeline
Cashier
Hobby Lobby
11.2023 - 04.2024
Seasonal Cashier
McClains Resort
09.2023 - 11.2023
High School Diploma -
Pisgah High School
Similar Profiles
Brayden GrossBrayden Gross
Warehouse Worker at Hobby LobbyWarehouse Worker at Hobby Lobby
Gerty PizarroGerty Pizarro
Front End Customer Service Manager & Bookkeeper at Hobby LobbyFront End Customer Service Manager & Bookkeeper at Hobby Lobby
Cathy ClouseCathy Clouse
Cashier at HOBBY LOBBY Retail StoresCashier at HOBBY LOBBY Retail Stores