Klehri Herzfeld
Summary
Goal-oriented Admissions Director dedicated to strengthening administrative operations and customer service. Cultivate long-lasting relationships with hospitals, military, and staff to strengthen success. Detail oriented with excellent communication, organizational and strategic planning abilities.
Overview
5
5
years of professional experience
Work History
Admissions Director
Cypress Ridge Care Center
1501 Skyline Drive Marina CA 93933
07.2020 - Current
- Answered challenging admission questions and handled special patient cases.
- Trained admissions employees on office and administration processes.
- Interviewed potential admissions in person and by phone before potential acceptance.
- Established and enforced policies
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed preliminary paperwork for incoming and outgoing patients.
Front Desk Manager
Go Figure Barre And Activewear
Carmel-by-the-Sea, CA
09.2018 - 07.2020
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, class information and concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for reputation, staff productivity, and operational efficiency.
- Prepared weekly employee work schedules to meet operational needs.
Wholesale Sales Representative
Go Figure Activewear
Carmel-by-the-Sea, CA
09.2018 - 07.2020
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.
- Contacted regular and prospective customers to demonstrate products, explain product features and solicit orders.
- Created marketing materials such as flyers and business cards to uncover new customer leads.
Education
Bachelor of Science - Health And Human Services
California State University - Monterey Bay
Seaside, CA05.2018
Skills
- Email Communication
- Microsoft/Word/Office/Excel, Google Docs, Epic
- Data Collection
- Customer Inquiries
- Production Logs
- Employee Evaluation
- Registration Coordination
- Strategic Thinking
- Complex Problem-Solving
- Fire Safety Regulations
Timeline
Admissions Director
Cypress Ridge Care Center
07.2020 - Current
Front Desk Manager
Go Figure Barre And Activewear
09.2018 - 07.2020
Wholesale Sales Representative
Go Figure Activewear
09.2018 - 07.2020
Bachelor of Science - Health And Human Services
California State University - Monterey Bay