Kleidi Vasquez
Lanham,MD
Summary
Focused Receptionist with 3 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
C&W Services
08.2021 - Current
- Investigated and analyzed client complaints to identify and resolve issues.
- Answered and directed incoming calls using multi-line telephone system.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Coordinated pick-up and delivery of express mail services.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Education
High School Diploma -
Northwood High School
Silver Spring, MD06-2021
Some College (No Degree) - Pharmacy
Stepful
New York, NYSkills
- File Management
- Administrative Support
- Office Management
- Project Coordination
- Scheduling
- Mail Distribution
- Project Management
- Greeting and Seating Clients
- Mail Handling
- Supply Management
- Communicative
- Fast learner
Languages
Spanish
Professional
Certification
- Pharmacy Technician Program- Entry Level ASHP/ACPE Candidate Status (Certification of completion
Timeline
Receptionist
C&W Services
08.2021 - Current
High School Diploma -
Northwood High School
Some College (No Degree) - Pharmacy
Stepful
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