Klejdi Sllava
Livingston,NJ
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Independent Travel Agent offering more than 20+ years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion. Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Travel Consultant
Kelvin Travel & Tours
04.2024 - 07.2024
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Collected, handled and documented payments for travel services and associated feels.
- Handled sensitive information with professionalism and discretion.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Building Administrator
Rafaelo2002
01.2019 - 07.2024
- Communicated effectively with owners, residents, and on-site associates.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to Common Area Maintenance (CAM) inquiries.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Back Office Specialist
Albawings Airline
08.2019 - 01.2024
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed 100 or more incoming and outgoing calls while recording accurate messages for distribution to office staff daily.
- Edited and proofread documents for accuracy and completeness.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Supported staff on special assignments and ad hoc projects.
- Coordinated and scheduled meetings and appointments.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Corporate Sales Supervisor
Spirit Travel & Tours/Carlson Wagonlit Travel
01.2014 - 07.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy weekly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Affiliated with Carson Wagonlit Travel , was only branch in Albania.
Corporate Sales Representative
Belle Air
06.2010 - 11.2013
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
Travel Consultant
Albania Travel & Tours
01.2002 - 05.2010
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Collected, handled and documented payments for travel services and associated feels.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Updated and maintained customer databases to increase customer retention.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Followed up with customers to increase customer service with travel plans.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Generated travel-related reports for clients to facilitate decision-making.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Education
MBA - Economy And Agricultural Policies
Agricultural University of Tirana
Tirana, Albania04.2001
Skills
- Executive Travel
- Special needs travelers
- Documentation preparation
- Travel research
- Exceptional customer service
- High volume environments
- Interpersonal communications
- Mentoring and training
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Provided clients with incentives for referring new customers, resulting in increase in incomes incremental new business.
Certification
- CTA - Certified Travel Associate
- IATA - International Air Transport Association
Languages
Albanian
Native or Bilingual
Italian
Full Professional
English
Professional Working
Software
Word
Exel
Timeline
Travel Consultant
Kelvin Travel & Tours
04.2024 - 07.2024
Back Office Specialist
Albawings Airline
08.2019 - 01.2024
Building Administrator
Rafaelo2002
01.2019 - 07.2024
Corporate Sales Supervisor
Spirit Travel & Tours/Carlson Wagonlit Travel
01.2014 - 07.2019
Corporate Sales Representative
Belle Air
06.2010 - 11.2013
Travel Consultant
Albania Travel & Tours
01.2002 - 05.2010
MBA - Economy And Agricultural Policies
Agricultural University of Tirana
- CTA - Certified Travel Associate
- IATA - International Air Transport Association
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