Klenisha Fonseca
San Antonio,TX
Summary
. Reliable and compassionate, always dedicated to providing high-quality care and support. Possesses foundational knowledge in patient care and safety, coupled with basic skills in daily living assistance and communication. Committed to making positive impact on clients' well-being and quality of life. Offering nurturing and supportive disposition, eager to learn and develop in caregiving environment. Brings willingness to quickly acquire essential patient care techniques and communication skills. Ready to use and develop empathy and organizational skills in an administrative support role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Caregiver
MISSION ROAD MINISTRIES
09.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Representative
Maximus
06.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Caregiver
COASTAL HOME HEALTH CARE
08.2019 - 04.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Assistant
Rescare
01.2015 - 11.2016
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Direct care staff
ACME
01.2013 - 05.2013
- I worked with special needs kids whom have something mentally wrong such as Downs Syndrome, Alzheimer's, etc.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
- Developed essential life skills in patients through hands-on training in areas such as budgeting, cooking, and self-care practices.
Agent
West Corporation
09.2011 - 01.2013
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Negotiated favorable terms in client contracts, safeguarding company interests.
- Analyzed competitive landscape to adjust strategies and stay ahead in market.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Manager
McDonalds
08.2010 - 12.2012
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Accomplished multiple tasks within established timeframes.
Education
Some college -
Skills
- IDD
- Dementia Care
- Senior Care
- Meal Preparation
- File/Fax/Scan
- Respectful and compassionate
- Verbal and written communication skills
- First aid and safety
- Medical record-keeping
- Team collaboration
- Behavioral management
- Medication management
- Client documentation
- Records management
- Dependable and responsible
- Daily living assistance
- Reliability and punctuality
- Stress management
Certification
- CPR Certification, Present
- Certified Medical Assistant, 05/23
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Caregiver
MISSION ROAD MINISTRIES
09.2022 - Current
Caregiver
COASTAL HOME HEALTH CARE
08.2019 - 04.2020
Customer Service Representative
Maximus
06.2019 - 01.2021
Assistant
Rescare
01.2015 - 11.2016
Direct care staff
ACME
01.2013 - 05.2013
Agent
West Corporation
09.2011 - 01.2013
Manager
McDonalds
08.2010 - 12.2012
Some college -
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