Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kleo De Oliveira

College Park,GA

Summary

Dynamic professional with extensive experience at Starship Enterprises, excelling in operational efficiency and team scheduling. Proven track record in enhancing customer satisfaction through effective communication and staff training. Skilled in inventory management and performance evaluation, consistently driving improvements, and fostering a positive team environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Traveling Associate Manager

Starship Enterprises
Atlanta, Georgia
09.2018 - 08.2025
  • Managed communication between teams across various locations.
  • Managed daily operations and ensured adherence to company policies.
  • Coordinated team schedules and delegated tasks effectively among the staff.
  • Assisted in developing training materials for new employees and ongoing training sessions.
  • Monitored inventory levels and placed orders to maintain stock availability.
  • Implemented process improvements to enhance operational efficiency within the team.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with cross-functional teams to streamline communication and workflows.
  • Conducted regular performance reviews and offered constructive feedback to team members.
  • Handled responsibilities successfully in the manager's absence.
  • Monitored customer complaints, and provided timely solutions to improve customer experience.
  • Created weekly reports outlining progress on key initiatives.
  • Conducted regular performance reviews with direct reports.
  • Oversaw inventory levels, making adjustments as needed, based on sales trends.
  • Prioritized and delegated tasks for efficient completion within a team environment.
  • Facilitated the development of staff by providing training, coaching, and feedback.
  • Resolved conflicts between employees or customers in a professional manner.
  • Analyzed financial data to identify trends and areas for improvement.
  • Provided guidance on complex projects, ensuring deadlines were met.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed thorough opening, closing, and shift-change functions to maintain operational standards each day.
  • I interviewed prospective employees and provided input to HR on hiring decisions.
  • Supervised daily store operations, and maintained inventory levels.
  • Implemented merchandising strategies to enhance product visibility.
  • Conducted staff performance evaluations, and provided constructive feedback.
  • Resolved customer complaints effectively to ensure satisfaction.
  • Managed scheduling and staffing to meet business needs.
  • Collaborated with senior management on promotional campaigns.
  • Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
  • Oversaw daily cash-handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details, and offering solutions.
  • Supervised a team of employees, and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Maintained inventory by checking merchandise to determine levels.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling, and cross-sell to improve retail productivity.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Maintained accurate records of all transactions, stock levels, and employee performance metrics.
  • Led teams in planning, implementation, and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Developed an effective system for tracking inventory levels, ensuring that stock is available when needed.
  • Handled inventory for warehouse shipments, damages, and store-to-store shipments daily.

Education

Real Estate

Gold Coast Schools
Boca Raton, FL
06-2016

Bachelor of Arts - Broadcast Communications

Barry University
Miami, FL
05-2014

Skills

  • Communication management
  • Team scheduling
  • Operational efficiency
  • Inventory management
  • Staff training
  • Customer relationship management
  • Time management
  • Dependability and responsibility
  • Microsoft Office proficiency
  • Data entry
  • Positive demeanor
  • Social perceptiveness
  • Merchandising strategies
  • Performance evaluation
  • Recordkeeping

Certification

  • Florida Real Estate License
  • Certificate of Completion, Georgia Insurance

Timeline

Traveling Associate Manager

Starship Enterprises
09.2018 - 08.2025

Real Estate

Gold Coast Schools

Bachelor of Arts - Broadcast Communications

Barry University

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