Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kleriz Matos

Holyoke,MA

Summary

Seasoned Worker with a background in residential care and crisis intervention. Strong management skills coupled with an innate ability to foster positive relationships with diverse individuals, focusing on mental health and wellness. Demonstrated impact in previous roles by implementing effective individualized treatment plans and facilitating group therapy sessions. Committed to providing empathetic support to residents while maintaining safe living environments.

Overview

4
4
years of professional experience

Work History

Residential Counselor

West over job corps
Chicopee, Massachusetts
05.2024 - Current
  • Provided emotional support to residents in daily activities and interactions.
  • Facilitated group discussions to encourage communication and social skills.
  • Monitored resident behavior and reported concerns to the clinical team.
  • Assisted residents with personal care routines and hygiene practices.
  • Implemented recreational activities to enhance resident engagement and enjoyment.
  • Maintained a safe living environment by adhering to safety protocols.
  • Collaborated with staff to develop individualized care plans for residents.
  • Documented resident progress and incidents in daily logs for accurate records.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
  • Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
  • Responded promptly to any emergency situations that may arise within the residence.
  • Made regular rounds to keep residents and areas safe and secure.
  • Performed regular room checks for cleanliness standards as well as security purposes.
  • Mediated interpersonal problems between residents.
  • Enforced rules and regulations for smooth and orderly operation of residential programs.
  • Implemented behavioral interventions designed to modify or reduce problematic behaviors.
  • Assisted with crisis intervention services when needed.
  • Developed and deepened relationships with residents and fellow staff.
  • Collaborated with other counselors to develop programs that address needs of residents.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Provided information on resident progress and development of case plans.
  • Supervised self-administration of medications for residents.

Intern

Springfield Police Department
Springfield, Massachusetts
04.2023 - 09.2024
  • Assisted officers with daily administrative tasks and reports.
  • Observed and documented police activities during community events.
  • Maintained accurate records of evidence and property management.
  • Collaborated with team members to enhance department communication strategies.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Prepared reports summarizing project progress and results for management review.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Office Assistant

Dicky Matos Roofing
Holyoke, Massachusetts
04.2021 - 03.2023
  • Managed daily office operations for a roofing company.
  • Organized client documents and project files efficiently.
  • Assisted in scheduling appointments and coordinating meetings.
  • Maintained inventory of office supplies and ordered replacements.
  • Handled incoming calls and directed inquiries to appropriate staff.
  • Supported the preparation of project proposals and bids.
  • Developed and maintained filing systems for easy access to information.
  • Collaborated with team members to improve office workflows.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.

Education

High School Diploma -

Holyoke High School
Holyoke, MA
06-2022

Physical Therapy

University of Massachusetts, Boston
Boston, MA

Skills

  • Team collaboration
  • Relationship building
  • Peer Communication
  • Problem solving
  • Quick learner traits
  • Quick thinking
  • Attention to detail

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Residential Counselor

West over job corps
05.2024 - Current

Intern

Springfield Police Department
04.2023 - 09.2024

Office Assistant

Dicky Matos Roofing
04.2021 - 03.2023

High School Diploma -

Holyoke High School

Physical Therapy

University of Massachusetts, Boston

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