Klevis Gjegji
Bronx
Summary
Client focused administrative professional with a background in digital media, building operations, event management and planning. Experienced in handling daily inquiries, coordinating services, maintaining logs, and supporting cross-team communication. Delivering friendly and professional services while keeping operations running smoothly. Strong multitasker with excellent communication, organizational skills, and a commitment to accuracy.
Overview
9
9
years of professional experience
Work History
Assistant, Digital Activation
Horizon Media
New York
07.2024 - Current
- Maintain detail reports, records, coordinating timelines, deliverables and project workflows
- Communicate daily with clients, vendors, and internal teams, building strong relationships and ensuring projects on track
- Handle inquiries, troubleshoot issues, and support launches in fast-paced, time-sensitive situations
Concierge
Kenoza Hall
Kenoza lake
06.2023 - 07.2024
- Ensured clean, organized, and welcoming environments while maintaining high service standards
- Managed visitor access, kept accurate entry logs, and tracked keys for security and compliance
- Collaborated with cross-functional teams, such as Engineering, Porters, and Handyman, to address guest needs, resolve issues, and support daily building operations
- Experienced with guest management and record-keeping platforms, including PMS systems, visitor access tools
- Assisted guests with special requests and service needs in a fast-paced hospitality environment
- Managed package deliveries, ensuring everything was recorded accurately and stored properly
- Supported operational tasks, including scheduling service providers, resolving issues, and updating records
- Answered calls, returned messages, and helped guests with their requests, while keeping a polite and professional tone
- Documented incidents, or important updates, in shift logs as needed
Special Events Captain
Eastwood Manor Inc
Bronx
07.2016 - 06.2023
- Collaborated with the banquet manager to implement new procedures, resulting in improved standards of service
- Oversaw and assisted in the training of new employees
- Ensured excellent service was provided to patrons and their guests during special events
- Event planning with customers to ensure that all services are received in a timely manner
Education
Masters of Science - Marketing
Zicklin School of Business
New York, NY01.2023
Skills
- Visitor access management
- Effective communication
- Attention to detail
- Organizational skills
- Team collaboration
- Event coordination
- Customer service and support
- Service coordination
- Record management
- Phone and email communication
Timeline
Assistant, Digital Activation
Horizon Media
07.2024 - Current
Concierge
Kenoza Hall
06.2023 - 07.2024
Special Events Captain
Eastwood Manor Inc
07.2016 - 06.2023
Masters of Science - Marketing
Zicklin School of Business