Klevis Requena Sabio
Houston,TX
Summary
Dynamic professional with extensive experience in customer service and problem-solving, notably at Vivi Cafe. Proven ability to enhance guest experiences and maintain meticulous records. Recognized for exceptional attention to detail and time management skills, ensuring efficient operations and satisfied clients. Adept at lifting heavy items, contributing to a safe and productive work environment.
Overview
9
9
years of professional experience
Work History
Cleaner
Lucy´s Professional Cleaning Service
Houston, TX
01.2024 - Current
- Polished furniture to remove dust and dirt buildup.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Transported trash bags to designated disposal areas.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Assistant Manager
Vivi Cafe
Houston, TX
09.2022 - 02.2025
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date knowledge of company products and services.
Hotel Front Desk Clerk
Hotel Rias Altas
La Coruna, Spain
04.2016 - 03.2019
- Arranged special accommodations for guests to enhance visitor experiences.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Performed administrative duties such as filing documents, preparing correspondence.
Skills
- Problem solving
- Customer service
- Time management
- Record keeping
- Able to lift 100 lbs
- Attention to detail
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Cleaner
Lucy´s Professional Cleaning Service
01.2024 - Current
Assistant Manager
Vivi Cafe
09.2022 - 02.2025
Hotel Front Desk Clerk
Hotel Rias Altas
04.2016 - 03.2019
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