Klint A. Kallies
Technical Business Analyst
Hoover,AL
Summary
Seasoned Technical Business Analyst with a strong background in complex software development lifecycle initiatives, including requirements gathering, test plan creation, and end-user support strategies. Adept at developing user documentation and training curricula to drive adoption and usability. Highly proficient in collaboration and workflow tools such as JIRA, Confluence, Visio, Word, Excel, and PowerPoint. Brings advanced technical fluency in SQL, HTML, JSON, and XML to support data-driven decision-making and system integrations. Proven ability to mentor cross-functional teams, enhance deliverable quality, and lead process improvements that elevate individual and team performance.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Senior Technical Analyst/Consultant
Belvista Software LLC
03.2024 - 07.2025
- Developed repeatable solutions for loading disparate data formats into a host application, enhancing data integration and quality by 90%.
- Authored development requirements for new and changing solutions using Confluence, ensuring business objective alignment and achieving a 90% success rate in solutions accepted by stakeholders.
- Developed and maintained SSRS reports for clients that require advanced SQL query skills.
- Mentored junior analysts, providing guidance and proven strategies, resulting in a 65% increase in team productivity and solution accuracy.
- Integrated solutions with Debt Manager (C&R Software) as primary application for Epic Healthcare Billing System, LiveVox dialer, and document solutions.
- Assured quality data and solutions through thorough test planning and execution and outcome documentation.
- Spearheaded efforts to improve collaboration between technical analysts and other departments, fostering a culture of knowledge sharing and mutual support.
- Aligned technology initiatives with organizational goals to drive growth and competitiveness within the market space.
Senior Business and Technical Analyst
Blue Cross Blue Shield of Arizona through Apex Systems
05.2023 - 03.2024
- Authored portfolio business requirements using Azure DevOps, ensuring alignment with business objectives and improving system functionality by 50%.
- Elicited requirements for an enhancement to Salesforce for a new insurance plan to enable customer service.
- Coordinated communication between scrum master and product owner across multiple backend and API teams to deliver a new insurance plan on time and within budget.
- Profiled data to enhance backend processes and improve data understanding, leading to timely and effective delivery of solutions.
Senior Product Analyst/Writer
Collection Partner Solutions (FKA Hubbard Systems)
03.2020 - 05.2023
- Developed legal debt collection application including full accounting, electronic data interface, event calendaring, business rules development and document generation and tracking.
- Authored specifications for new and enhanced features for User Interface, rest API, and SQL database
- Prepared test plans to test JSON Post, Get requests, and user interface field display and input.
- Provided SQL queries to demonstrate availability of data and relationship between tables and views.
- Mentored junior analysts and technical writers, enhancing team productivity by 65% through effective guidance and strategic planning.
- Authored and managed technical and business web content in markdown, published using Netlify, improving content accessibility by 30%.
- Produced training videos and created screen demonstrations using TechSmith Camtasia, increasing training efficiency by 50%.
Senior Business Systems Analyst
BBVA through TEKsystems
09.2019 - 03.2020
- Analyzed FDIC requirements for calculating and disbursing amounts based on new insurance guidelines, ensuring compliance and operational readiness.
- Profiled data using SQL queries to identify required data points, enabling data process changes and improving data accuracy by 90%.
- Authored business requirement and specification documentation using Google applications and Jira, enhancing team productivity and solution accuracy by 90%.
Data Analyst / Senior Business Systems Analyst
Protective Life Insurance
06.2015 - 09.2019
- Coordinate enterprise data solutions by liaising across business and technical teams
- Ensured data quality and successful enterprise data warehouse integration from insurance, annuity, and asset protection application databases.
- Developed SQL queries for ad-hoc reporting requests.
- Developed and implemented SSRS reports
- Authored user documentation using Microsoft Word and groomed backlog with TFS and Azure DevOps, enhancing team productivity by 65%.
- Submitted and managed operational change requests through ServiceNow.
- Led projects subject to federal requirements for Office of Foreign Assets Control (OFAC) coordinating reporting from ten separate systems for life insurance, annuity, and asset protection insurance utilizing the enterprise warehouse and other tools for data quality and integrity.
Senior Technical Business Analyst
Sterne Agee Technology Services
09.2012 - 05.2015
- Partnered with operations and lines of business to provide and improve solutions, enhancing data integration and quality by 90% for a next generation platform for asset management used by financial professionals.
- Liaison to stakeholders in business, management and ownership, software development and database administration
- Designed templates and instructions for documentation of use cases and feature documentation guides, improving team productivity by 65%.
- Managed change for a business workflow and data quality application built on a financial backend, ensuring alignment with business objectives and improving functionality.
Business Analyst and Technical Writer
Hubbard Systems
02.1999 - 09.2012
- Progressed in responsibility from support representative, application trainer, technical writer, business analyst/architect, to director of product development.
- Led projects to create EDI interfaces with major credit grantors, enhancing data integration and quality by 90%.
- Authored business requirements for next-generation legal debt collections software, ensuring alignment with business objectives and improving functionality.
- Designed templates and instructions for documentation of use cases and feature documentation guides, leading to a 65% increase in team productivity.
- Listened to user issues and provided solutions via phone response, emailed instructions, and remote access to their local and/or network environment to gather information when necessary.
Desktop Application Trainer
Executrain of Southeast
06.1998 - 02.1999
- Mastered Microsoft Office: Word, Excel, PowerPoint, Project, enhancing proficiency and productivity.
- Led 6-hour training classes for business users in MS Office applications, resulting in an increase in team proficiency and productivity.
- Prepared for the Microsoft Certified Systems Engineer certification, demonstrating commitment to professional development.
E4 (Senior Airman/Sergeant)
United States Air Force (Kunsan ROK, Columbus AFB)
02.1985 - 04.1988
- Inspected F-16 aircraft and maintained operational readiness documentation (Crew Chief).
- Mastered and maintained aircraft maintenance workflow application, improving accuracy and reducing workflow errors.
- Trained personnel in workflow applications, increasing team proficiency and operational effectiveness.
Education
Master of Music -
SOUTHWESTERN BAPTIST THEOLOGICAL SEMINARY, SCHOOL OF MUSIC
05.1992
Journeyman Certification - Aircraft Maintenance-Crew Chief
COMMUNITY COLLEGE OF THE AIR FORCE
10.1986
Bachelor of Arts (B.A.) - Music & English
UNIVERSITY OF MONTEVALLO
12.1984
Skills
- Active listening
- End-user consultation
- Requirements Elicitation
- Requirements Documentation
- User Documentation
- Training Videos
- Technical Writing
- SOP Writing
- Backlog Grooming
- Sprint Planning
- Effective communication
- Client relations
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Adaptability and flexibility
- Relationship building
- Analytical thinking
- Troubleshooting and diagnosis
- Problem-solving
- Project management experience
- Cross-functional team collaboration
- Meeting Facilitation
- Business Process Diagrams
- ETL / Data Flow Diagrams
- Agile methodologies
- Jira
- Azure
- MS Office Master Instructor
- SSIS, SSRS, SSMS
- SQL Complex Queries
- Data integrity, quality, governance
- Data analysis expertise
- HTML
- JSON
- XML
- Postman API
- IT infrastructure
- Software development lifecycle
- Business intelligence tools
- Quality assurance processes
- System integration strategies
- Software development
- Hardware and software installation
- System integration
- System testing
- Quality assurance
Certification
- Certified Scrum Product Owner
- Scrum Alliance
- Issued Apr 2023
- Product Owner and Scrum Master Training
- Protective Life Insurance
- Issued Jan 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documented user help guides and user manuals which led to gaining and retaining user clients.
- Collaborated with team of 11 in the development of managing reporting to comply with the Office of Foreign Assets Control .
- Achieved accessible technical consultant knowledge base by introducing Confluent for documenting experiences, lessons learned, and problem solving insights tasks.
- Resolved interest calculation through research, analysis along with artificial intelligence conversations to improve all use cases in test planning.
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Healthcare benefits401k matchWork-life balanceCompany CultureQuote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Timeline
Senior Technical Analyst/Consultant
Belvista Software LLC
03.2024 - 07.2025
Senior Business and Technical Analyst
Blue Cross Blue Shield of Arizona through Apex Systems
05.2023 - 03.2024
Senior Product Analyst/Writer
Collection Partner Solutions (FKA Hubbard Systems)
03.2020 - 05.2023
Senior Business Systems Analyst
BBVA through TEKsystems
09.2019 - 03.2020
Data Analyst / Senior Business Systems Analyst
Protective Life Insurance
06.2015 - 09.2019
Senior Technical Business Analyst
Sterne Agee Technology Services
09.2012 - 05.2015
Business Analyst and Technical Writer
Hubbard Systems
02.1999 - 09.2012
Desktop Application Trainer
Executrain of Southeast
06.1998 - 02.1999
E4 (Senior Airman/Sergeant)
United States Air Force (Kunsan ROK, Columbus AFB)
02.1985 - 04.1988
Journeyman Certification - Aircraft Maintenance-Crew Chief
COMMUNITY COLLEGE OF THE AIR FORCE
Bachelor of Arts (B.A.) - Music & English
UNIVERSITY OF MONTEVALLO
Master of Music -
SOUTHWESTERN BAPTIST THEOLOGICAL SEMINARY, SCHOOL OF MUSIC
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