Summary

Overview

Work History

Education

Skills

Timeline

Klodian Behrami

New York,NY

Summary

Dynamic residential building superintendent and engineer with over a decade of experience managing NYC properties. Proven track record in overseeing daily operations, maintenance, and emergency response, with a strong foundation as a porter and doorman leading to relief superintendent roles. Expertise encompasses luxury residential and high-occupancy hospitality environments, ensuring exceptional service and operational efficiency. Recognized for reliability, composure under pressure, and trilingual communication skills in English, Spanish, and Albanian.

Overview

years of professional experience

Work History

Porter / Relief Superintendent

Planned Companies

10.2024 - Current

Performed porter and assistant superintendent duties supporting daily operations at 251 W 91st Street – The Westley
Served as relief superintendent at 212 W 93rd Street, covering for the superintendent during a scheduled vacation and overseeing full building operations
Responded to building emergencies including leaks, alarms, mechanical issues, and after-hours service calls
Completed hands-on maintenance and repairs including minor plumbing, electrical work, apartment turnovers, and common-area repairs
Coordinated vendor access, monitored work quality, and ensured timely completion of repairs
Maintained mechanical rooms, common areas, and overall building condition

Assistant to the Superintendent

FirstService Residential

09.2023 - 10.2024

Assisted the superintendent with daily building operations in a 143 unit residential building.
Performed hands-on maintenance and repairs including plumbing fixtures, electrical components, and apartment preparation
Responded to resident service requests and assisted with emergency situations
Conducted regular building rounds to identify maintenance and safety issues
Maintained cleanliness and functionality of common areas and building systems

Porter / Doorman

Midboro Management / FirstService Residential

01.2013 - 10.2024

Performed porter duties including common-area cleaning, trash and recycling removal, and building upkeep
Worked as a doorman providing access control, resident assistance, and package handling
Assisted superintendents with daily maintenance tasks and apartment preparation
Conducted regular building rounds and reported safety or maintenance concerns
Trusted with overnight, weekend, and extended shifts

Building Engineer

Moxy Hotel – Times Square

01.2023 - 05.2023

Performed building engineering and maintenance duties in a high-traffic hotel environment
Maintained and troubleshot HVAC, plumbing, electrical, lighting, and mechanical systems
Responded to service calls, alarms, leaks, and emergency conditions affecting guest rooms and common areas
Completed preventative maintenance and inspections to ensure continuous building operations

Operations Manager / General Manager

Culinary Concepts NY Inc (Oaxaca Taqueria Brand)

01.2014 - 01.2021

Managed daily operations and facilities across multiple locations
Supervised and scheduled over 100 employees across the organization
Coordinated maintenance, repairs, and vendor services
Ensured safety compliance, cleanliness, and operational readiness in high-volume environments
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Developed and maintained relationships with external vendors and suppliers.