Klodian Stafasani
Brooklyn,NY
Summary
Detail-oriented IT Support Assistant and Computer Science & Information Security student with hands-on experience delivering technical support in high-volume academic lab environments. Skilled in endpoint troubleshooting, system imaging, user account management, classroom AV technology, and network connectivity diagnostics. Recognized for strong customer service, documentation accuracy, and the ability to translate technical solutions for non-technical users.
Overview
3
3
years of professional experience
Work History
IT Support Assistant
La Guardia Community College
Queens, NY
07.2024 - Current
- Provide Tier 1 technical support to students, faculty, and staff across multiple computer labs and smart classrooms
- Troubleshoot Windows OS, application software, login/authentication, and hardware performance issues
- Diagnose and resolve network connectivity problems including device registration and access failures
- Manage and document support requests using ServiceNow ticketing system
- Perform workstation imaging, software deployment, and lab system configuration
- Administer and maintain Deep Freeze to preserve workstation baseline configurations and perform scheduled system maintenance
- Support and troubleshoot PaperCut print management system, including printer connectivity, user print quotas, and driver configuration
- Maintain and support classroom AV equipment including projectors, displays, instructor stations, and peripheral devices
- Perform device maintenance including hard drive formatting, BIOS setup, and system resets
- Assist in training staff on troubleshooting workflows and customer service procedures
- Ensure lab readiness and operational compliance with academic schedules
College Assistant
La Guardia Community College
Queens, NY
09.2022 - 06.2024
- Delivered front-line technical support to student lab users
- Assisted technicians with hardware troubleshooting and equipment replacement
- Supported workstation deployment and AV equipment troubleshooting
- Assisted students with account access, software navigation, and system usage
- Monitored lab environments and ensured availability for scheduled classes
- Provided customer-focused technical assistance in high-traffic academic settings
Lab Assistant
La Guardia Community College
Queens, NY
09.2023 - 05.2024
- Supported daily lab operations and assisted users with software, login, and workstation issues
- Assisted with workstation troubleshooting and minor hardware/software repairs
- Helped maintain workstation functionality and readiness for academic use
- Assisted staff with classroom technology setup and equipment preparation
- Provided direct technical assistance while maintaining organized and efficient lab environments
Education
Bachelor of Science - Computer Science And Information Security
John Jay College of Criminal Justice
New York (City), NY06-2027
Skills
- Hardware and Software Troubleshooting
- Printer and Peripheral Support
- Windows 10/11 Administration
- ServiceNow Ticketing System
- Microsoft Office 365 & SharePoint
- Deep Freeze Workstation Management
- PaperCut Print Management & Troubleshooting
- TCP/IP Connectivity Troubleshooting
- IP Address Configuration
- System Imaging and Deployment
- Desktop and Laptop Diagnostics
- BIOS Configuration and Hardware Setup
- Hard Drive Formatting and Secure Data Wiping
Timeline
IT Support Assistant
La Guardia Community College
07.2024 - Current
Lab Assistant
La Guardia Community College
09.2023 - 05.2024
College Assistant
La Guardia Community College
09.2022 - 06.2024
Bachelor of Science - Computer Science And Information Security
John Jay College of Criminal Justice