Klodiana Kinaj
Walden,New York
Summary
Analytical Biochemistry Lab Assistant known for high productivity and efficient task completion. Possess specialized skills in chromatography, spectrophotometry, and protein purification techniques. Excel in critical thinking, problem-solving, and time management, ensuring successful project outcomes through effective collaboration and communication within team environments.
Overview
7
7
years of professional experience
Work History
Sales Representative
Ralph Lauren
Woodbury, NY
04.2018 - 09.2020
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Attended industry events such as conferences, seminars.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Reviewed monthly performance against targets set by management team.
- Recommended changes in products and services based on customer feedback.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Prepared and delivered appropriate presentations on products and services.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Receptionist
Four Points Sheraton Hotel
Newburgh, NY
08.2017 - 04.2018
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Transcribed tapes and notes from meetings into prescribed formats.
- Coordinated company events with venues and advised staff of pertinent details.
Receptionist
Super 8 Hotel
Montgomery, NY
03.2017 - 08.2017
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
Receptionist
Natural Razma Resort
Shkoder, Albania
01.2015 - 09.2016
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with coordination of events including booking venues, catering services.
- Created spreadsheets to track customer information such as contact details and preferences.
- Coordinated meetings between internal departments and external partners and clients.
- Provided assistance with payroll processing when needed.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Maintained office supply inventory and placed orders to meet demand.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Student Lab Technician Assistant
university of Luigj Gurakuqi microbiology lab
Shkoder
01.2014 - 06.2015
- Performed daily maintenance and troubleshooting of laboratory equipment.
- Managed the inventory of lab supplies to ensure adequate materials were available for student use.
- Provided technical support to faculty members on a variety of lab-related issues.
- Provided guidance to students regarding proper safety protocols when working with hazardous materials or dangerous equipment.
- Informed students of procedures for completing and submitting class work.
- Copied and distributed classroom materials.
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
Education
Bachelor of Science - Biochemistry
SUNY New Paltz
New Paltz, NY05-2023
Bachelor of Science - Biochemistry
Luigj Gurakuqi
Shkoder Albania06-2015
Skills
- Account Management
- Records Management
- Customer Service
- Network development
- Strategic Planning
- Western blotting
- Reagent Preparation
- Assay development
- Lab Safety Procedures
- Sample Preparation
- Gel Electrophoresis
- Mass spectrometry
- Lab equipment maintenance
- Attention to Detail
- Goal Setting
- Time management abilities
- Electrophoresis
- Team building
- Multitasking
- Experiment protocol development
- Chromatography
- Interpersonal Communication
- Process Improvement
- Quality Control
- Problem-solving abilities
- Laboratory techniques
- Teamwork and Collaboration
- Cell biology
- Fluorescence Microscopy
- Laboratory safety
- Task Prioritization
- Excellent Communication
- Relationship Building
- Protein isolation
- Molecular Biology
- Decision-Making
- Report Preparation
- Lab maintenance
- Cell Culture
- Disinfection procedures
- Photography skills
Languages
English
Professional
Albanian
Professional
Italian
Elementary
Spanish
Elementary
Affiliations
- photography
- volleyball
- hiking
Timeline
Sales Representative
Ralph Lauren
04.2018 - 09.2020
Receptionist
Four Points Sheraton Hotel
08.2017 - 04.2018
Receptionist
Super 8 Hotel
03.2017 - 08.2017
Receptionist
Natural Razma Resort
01.2015 - 09.2016
Student Lab Technician Assistant
university of Luigj Gurakuqi microbiology lab
01.2014 - 06.2015
Bachelor of Science - Biochemistry
SUNY New Paltz
Bachelor of Science - Biochemistry
Luigj Gurakuqi
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