Klodiana Paloka
The Bronx,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Inspector
Office of Education
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Upheld codes and regulations governing materials, processes, and procedures.
Paralegal
Office of Immigration Law
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Archivist
Municipality 'Vau Dejes'
- Preserved valuable historical documents by implementing proper archival storage techniques and maintaining optimal environmental conditions.
- Managed acquisition process for new collections, assessing relevance and value to the institution''s mission.
- Designed innovative and interactive exhibits to showcase newly procured and digitized items.
- Developed policies and procedures that aligned with professional standards for archives management and preservation practices.
HR Administrator
Library 'Luigj Gurakuqi'
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
Teacher
High School
- Applied proactive behavior management techniques for classroom discipline
- Used children's literature to teach and reinforce reading, writing, grammar and phonics
- Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards
- Built and strengthened positive relationships with students, parents and teaching staff
- Set and communicated ground rules for classroom based on respect and personal responsibility
- Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences
- Created lesson plans in accordance with state curriculum and school-wide curriculum standards
- Wrote lectures and lessons on [Area of expertise], utilizing [Type] classroom technologies
- Modeled lesson planning strategies and classroom management techniques to student teachers
- Achieved score of [Number]% on state reading test
- Helped learners of all abilities build learning and study skills to promote life-long educational goals
Customer Service
Century21
- Enhanced member retention through personalized engagement and excellent customer service.
- Exceeded sales goals through exceptional customer service and product knowledge.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Provided excellent customer service to exceed customer expectations.
- Resolved guest inquiries punctually and politely for professional customer service.
Manager
Century21
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Teacher
All Season Day Care
09.2022 - 11.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Reception Manager
Geraldina’s Couture
01.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
Customer Service Representative
David’s Bridal
01.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Administration Specialist
Office Administration
01.2021 - 01.2022
Assistant Teacher
Day Care
05.2021 - 12.2021
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Paralegal
Office of Immigration Law
01.2019 - 01.2020
Reception Manager
Geraldina's Couture
05.2018 - 10.2019
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
Professor
University of Albania
03.2017 - 11.2017
- Enhanced student understanding by designing interactive and engaging lectures.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Created dynamic learning environment that valued instructor and student interaction.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
Education
Master of Science - Teacher in Albanian Language & Literature with Profil Minor in Arts
University Science of Education "Luigj Gurakuqi"
07.2016
Bachelor of Arts - Teacher Education
University "Luigj Gurakuqi"
07.2014
High School Diploma -
High School in Albania
07.2011
Skills
- Excellent with children
- Teaching assistant expert
- Communication skills
- Interpersonal skills
- Time management skills
- MS office
- Modern and traditional classroom technology
- Computer skills
- Fluent English language
- Behavioral/cognitive skills development
- Teaching
- Tutoring
- Counseling
- Skills to work in group
- Quality Control
- Visual inspections
- Training and mentoring
- Technical knowledge
- Ethics and integrity
- Paperwork evaluations
- Strategic Planning
- Documentation and Recordkeeping
- Decision-Making
- Excellent Communication
- Written Communication
- Organizational Skills
- Presentation Skills
- Analytical Thinking
- Problem-Solving
- Teamwork and Collaboration
Languages
Albanian
Full Professional
English
Full Professional
Timeline
Teacher
All Season Day Care
09.2022 - 11.2022
Reception Manager
Geraldina’s Couture
01.2022 - 11.2022
Assistant Teacher
Day Care
05.2021 - 12.2021
Customer Service Representative
David’s Bridal
01.2021 - 01.2022
Office Administration Specialist
Office Administration
01.2021 - 01.2022
Paralegal
Office of Immigration Law
01.2019 - 01.2020
Reception Manager
Geraldina's Couture
05.2018 - 10.2019
Professor
University of Albania
03.2017 - 11.2017
Inspector
Office of Education
Paralegal
Office of Immigration Law
Archivist
Municipality 'Vau Dejes'
HR Administrator
Library 'Luigj Gurakuqi'
Teacher
High School
Customer Service
Century21
Manager
Century21
Master of Science - Teacher in Albanian Language & Literature with Profil Minor in Arts
University Science of Education "Luigj Gurakuqi"
Bachelor of Arts - Teacher Education
University "Luigj Gurakuqi"
High School Diploma -
High School in Albania
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