Kloe North
Denver,CO
Summary
Dynamic professional with a proven track record at Hilton Garden Inn Denver Downtown, excelling in customer service and event planning proficiency. Demonstrated success in enhancing client relationships and driving sales initiatives, leading to significant repeat business. Skilled in teamwork and adept at leveraging organizational skills to exceed targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales & Catering Manager
Hilton Garden Inn Denver Downtown
Denver, CO
01.2023 - Current
- Managed all aspects of catering operations, including planning and execution for events of varying sizes.
- Managed citywide convention bids and secured agreements for future years.
- Addressed and resolved customer complaints, ensuring a positive experience and fostering repeat business.
- Generated reports of weekly, monthly, quarterly sales activity.
- Collaborated with other departments within the hotel to promote sales initiatives.
- Quoted pricing, and met with clients and hotel management to plan and organize functions and room blocks.
- Developed long-term relationships with clients by maintaining consistent communication and excellent customer service.
- Negotiated contracts with clients.
- Identified new markets for potential business opportunities.
- Proficient in Delphi, R&I, and PEP.
Sales & Catering Coordinator
Hilton Garden Inn Denver Downtown
Denver, CO
10.2022 - 01.2023
- Provided administrative support to the sales team including, call-in inquiries, production reports, and group logistics and correspondence.
- Group management, including building groups in systems, rooming lists, concessions, billing, and room night pickup.
- Managed inbound sales for SMERF groups, and meeting space only.
- Managed event planning for corporate and private events of up to 200 guests.
Denver Area Sales Coordinator
Innventures
Denver, CO
03.2022 - 10.2022
- Provided administrative support to the regional sales team for four hotels in the Denver Metro Area.
- Managed tasks across multiple Hilton and Marriott properties.
- Assisted with call-in inquiries, production reports, group logistics, and correspondence.
- Group management, including building groups in systems, rooming lists, concessions, billing, and room night pickup.
- Managed inbound sales for extended stays, SMERF groups, and meeting space only.
Front Desk Agent
Home2 Suites Denver Northfield
Denver, CO
10.2020 - 03.2022
- Used internal software to process reservations, check-ins, and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment, and shopping activities.
- Operated and managed multi-line phone system with enthusiasm.
- Collaborated with housekeeping and maintenance personnel to ensure guest satisfaction.
- Addressed guest complaints effectively, ensuring a positive experience.
Front Desk Supervisor
Hilton Garden Inn San Diego/Rancho Bernardo
San Diego, CA
01.2019 - 09.2019
- Oversaw front desk agent operations.
- Supported Front Desk Manager with daily operations, including addressing billing issues.
- Collaborated with food and beverage, housekeeping and maintenance personnel to ensure guest satisfaction.
- Trained new staff on established protocols, compliance requirements, and performance strategies.
- Addressed guest complaints effectively, ensuring a positive experience.
Front Desk Agent
Hilton Garden Inn San Diego/ Rancho Bernardo
San Diego, CA
08.2018 - 01.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment, and shopping activities.
- Operated and managed multi-line phone system with enthusiasm.
- Collaborated with food and beverage, housekeeping and maintenance personnel to ensure guest satisfaction.
- Addressed guest complaints effectively, ensuring a positive experience.
Group Sales Manager
Hampton Inn Durango
Durango, CO
11.2016 - 09.2018
- Assisted in group reservations and queries.
- Solicited new and repeat groups.
- Determine the group's needs, space availability, and stay details.
- Followed up on the progress of groups booked: room night pick-up, rooming lists, and billing.
- Utilized information from Hilton, third-party data providers, and additional sources to compile comprehensive lists of prospective clients.
Education
BBA - Tourism And Hospitality Management
Fort Lewis College
Durango, CO12-2017
Skills
- Customer service
- Account servicing
- Relationship building
- Organizational skills
- Teamwork and collaboration
- Multitasking
- Event planning proficiency
Certification
- Certified in Hilton PEP and Delphi.
Timeline
Sales & Catering Manager
Hilton Garden Inn Denver Downtown
01.2023 - Current
Sales & Catering Coordinator
Hilton Garden Inn Denver Downtown
10.2022 - 01.2023
Denver Area Sales Coordinator
Innventures
03.2022 - 10.2022
Front Desk Agent
Home2 Suites Denver Northfield
10.2020 - 03.2022
Front Desk Supervisor
Hilton Garden Inn San Diego/Rancho Bernardo
01.2019 - 09.2019
Front Desk Agent
Hilton Garden Inn San Diego/ Rancho Bernardo
08.2018 - 01.2019
Group Sales Manager
Hampton Inn Durango
11.2016 - 09.2018
- Certified in Hilton PEP and Delphi.
BBA - Tourism And Hospitality Management
Fort Lewis College
Similar Profiles
Alycia KeaneAlycia Keane
Bartender at Hilton Garden Inn Manchester DowntownBartender at Hilton Garden Inn Manchester Downtown
Kayla SylvainKayla Sylvain
Banquet Coordinator at Hilton Garden Inn Denver AirportBanquet Coordinator at Hilton Garden Inn Denver Airport
Katie MorrisKatie Morris
Kitchen Supervisor at Hilton Garden Inn Denver Tech CenterKitchen Supervisor at Hilton Garden Inn Denver Tech Center