Kloey Ackley
Bloomsburg,PA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Appointment Scheduling Specialist
Geisinger
2020.03 - Current
- Enhanced customer satisfaction with timely and accurate appointment information
- Managed high-volume call periods effectively, maintaining professional demeanor while addressing client needs promptly.
- Maintained updated records of client contact information, streamlining communication efforts for future appointments.
- Actively listened to customers, handled concerns quickly
Customer Service Cashier
Lowes Home Improvment
2017.06 - 2020.03
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
Education
High School Diploma -
Columbia Montour AVTS
Bloomsburg, PA06.2016
Skills
- Appointment Coordination
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Telephone Etiquette
- Active Listening
Timeline
Appointment Scheduling Specialist
Geisinger
2020.03 - Current
Customer Service Cashier
Lowes Home Improvment
2017.06 - 2020.03
High School Diploma -
Columbia Montour AVTS
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