K'Loni J. Luttrell
Metairie,LA
Summary
Energetic and service-oriented Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Proficient in emergency situations and apt for fast-paced, non-traditional lifestyle due to honorable military experience.
Overview
9
9
years of professional experience
Work History
Charter Flight Attendant
Breeze Airways
02.2022 - Current
- Provide service for sports team clientele and private charters.
- Stock aircraft, arrange catering, and clean aircraft to ensure cabin is ready for guests.
- Answer passenger questions and provided solutions to issues arising during flights.
- Communicate with employees at FBO for catering, ice, and any other assistance for on time departures.
- Perform pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Collaborate with flight crew and Onboard Charter Representative to maximize smooth and safe flights.
- Manage advanced planning for trip preparation, detailed itinerary review, and manifests updates.
Flight Attendant
SkyWest Airlines
09.2021 - 02.2022
- Clearly demonstrated safety and emergency procedures to guests prior to takeoff
- Facilitated communication between flight deck and cabin crew prior to and during flights topromote smooth operations
- Offered personalized assistance to children, elderly and guests with special needs
- Served beverages and food items for First Class and provided information about in-flightofferings to 60 guests.
Customer Service Admin Clerk
United States Navy
02.2015 - 09.2021
- Greeted 70+ customers daily while providing quality customer service and addressing complaints in an empathetic manner to resolve issues with service records
- Composed and proofread memos, letters and reports to verify error-free communication throughout with limited hands-on supervisory guidance
- Worked with a team of 6 other employees to develop a more efficient method for handling incoming customer queries increasing office productivity by 90%
- Manage complex schedules, book emergency domestic/international flight arrangements with various airlines ensuring preparedness and execution of mission operations
- Demonstrated compliance and a strong understanding of all company policies, manuals, and uniform regulations to clearly and confidently communicate applicable information
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Answered, responded to and transferred over 30 daily phone calls on a multi-line phone system.
Food Service Attendant
United States Navy
10.2015 - 11.2015
- Provided attentive service and passion while assessing customer needs when providing 15upscale dining experiences including menu selections, and food and beveragepreparation/presentation
- Assisted 2 Food Service Attendant teams with numerous daily kitchen tasks, washing crewdishes and discarding trash
- Used napkin folding techniques, set plates and utensils, and cleaned galleys for 20 navalofficers' dining mess.
Medical Training Team Intercom Talker
United States Navy
09.2014 - 11.2015
- Trained to administer first aid and CPR/AED to treat 5 basic shipboard wounds
- Provided leadership and delegation by communicating clearly and openly with dispatch toreceive new orders and convey important updates about scenes
- Maintained a calm and safe atmosphere while tending to medical emergencies.
Deck Seaman
United States Navy
09.2014 - 02.2015
- Facilitated the highest level of safety by inspecting and conducting preventive maintenancefor tools, equipment, safety gear and the proper disposal of hazardous material
- Performed general damage control and shipboard firefighting
- Efficient in loading and unloading cargo and adhering to international ship regulations
- Cleaned lifesaving equipment to keep it in active service and ready for emergency and crisissituations.
Education
Associates of Arts -
South Louisiana Community College
Lafayette, LASkills
- Punctuality
- Top Secret Clearance
- CPR and First Aid
- Interpersonal Skills
- Flexibility
- Effective Communicator
- Team Player
- Customer Service
- FAA Regulations
Timeline
Charter Flight Attendant
Breeze Airways
02.2022 - Current
Flight Attendant
SkyWest Airlines
09.2021 - 02.2022
Food Service Attendant
United States Navy
10.2015 - 11.2015
Customer Service Admin Clerk
United States Navy
02.2015 - 09.2021
Medical Training Team Intercom Talker
United States Navy
09.2014 - 11.2015
Deck Seaman
United States Navy
09.2014 - 02.2015
Associates of Arts -
South Louisiana Community College