Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Kelly Luchkovitz

Lake Orion,MI

Summary

Customer-oriented, strategic-thinking operations business owner professional with over 15 years of experience in building relationships, cultivating partnerships, multi-tasking and self-motivated leader with expertise on expanding in customer service and guest relations. Vibrant professional proficient in performing office and management duties including : Data entry, Payroll, Bookkeeping, Hiring, Training, Human resources, Labor laws, Guest service, Customer relations, Ordering, and day to day tasks of running a guest driven business. Excellent in and pride myself on impeccable customer Service and guest relations.

Overview

21
21
years of professional experience

Work History

Director of Dining Services

Cedarbrook Senior Living
Northville, MI
08.2023 - Current
  • Managed the selection, training and development of staff members for all dining services areas.
  • Oversaw daily operations of the dining hall ensuring compliance with health department regulations.
  • Created menus that met nutritional needs while remaining cost-effective.
  • Monitored inventory levels of food items to ensure adequate supplies were available at all times.
  • Maintained records related to budgeting, forecasting, payroll and personnel files.
  • Analyzed customer feedback surveys to assess overall satisfaction with the dining experience.
  • Conducted periodic evaluations of staff performance in order to identify areas for improvement.
  • Scheduled shifts for employees based on projected demand for meals throughout the day.
  • Prepared weekly reports detailing sales figures, staffing levels and other relevant data points.
  • Assisted in recruiting qualified candidates when additional staff was needed due to increased volume or turnover rates.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained new employees to perform duties.
  • Delegated work to staff, setting priorities and goals.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Dining Supervisor

Waltonwood Assisted Living
Royal Oak, MI
02.2022 - Current
  • I have 10-14 servers I am in charge of with hiring, scheduling, terminating, reviewing, training, entering new residents into Full count, along with diet restrictions, running how trays are sent up and executing all in house food services, and the of running the dinning room breakfast, lunch & dinner. Ordering, events etc… I work with all departments and very much a team player.
  • Adhered to and enforced health and safety standards regarding food preparation, serving and storage.
  • Fielded complaints from residents and corrected issues with both front of house and kitchen staff.
  • Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
  • Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests resident restrictions.
  • Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.
  • Delegated work to staff, setting priorities and goals.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Explained goals and expectations required of trainees.

Owner/Operator

KSL Management DBA Times Square
Lake Orion, MI
11.2013 - 03.2022
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

Team Leader /Trainer

Applebees
Lake Orion, MI
02.2003 - 02.2013
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Skills

  • Customer relations
  • Profit and loss analysis
  • Quality management systems
  • Hiring and staffing
  • Project estimating
  • Team oversight
  • Staff training and development
  • Excellent guest service skills
  • Problem solving
  • Work well w/ fast paced high energy
  • Excellent communication skills
  • Excellent with people & groups
  • State certified in food production management valid through 2026

Additional Information

I am looking for a full time career position. Single female, no young children.

Kelly Luchkovitz

3000 Sunrise Circle

101

Lake Orion MI 48360

248-766-1358

kidrockkelly@outlook.com

Timeline

Director of Dining Services

Cedarbrook Senior Living
08.2023 - Current

Dining Supervisor

Waltonwood Assisted Living
02.2022 - Current

Owner/Operator

KSL Management DBA Times Square
11.2013 - 03.2022

Team Leader /Trainer

Applebees
02.2003 - 02.2013

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Kelly Luchkovitz