Hi, I’m
Kevin Lyles
IT Technician
La Vista,NE
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Summary
Dedicated technology professional with setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data and risk management, with strong emphasis in preventive measures. Ability to work under pressure and adapt to new challenges to best enhance the organizational brand.
Overview
8
years of professional experience
2
years of post-secondary education
Work History
First Data / FiservOmaha, NE, United States
IT Ops I / X1BatchDistributed Ops
05.2019 - Current
Job overview
- IT Operations, X1BatchDistributed, Fiserv /,.
- Monitors and support CA7 mainframe transmissions and various platforms ( STAR-NE, Buypass, Compass ).
- Investigate, troubleshoot, and escalate failed transmissions to owning teams.
- Assist clientele with missing file / jobs while operating ticket systems.
- Assist with support’s patching and implementations to nodes and servers.
- Utilized various applications ( NDM, Message Way, First Data File Gateway, IBM Tandems, Splunk )
- Reported issues to higher management with great detail, resulting in completion of prioritized issues.
- Adhered to data transmission laws and regulatory guidelines when sending and storing sensitive internal and customer data.
First Data / FiservOmaha, NE, NE
Terminal Support, Internet Solutions, Escalations,
10.2017 - 05.2019
Job overview
- Resolved diverse range of technical issues across multiple Point of Sale applications for customers and end-users.
- Maintained familiarity with API and authentication mechanisms for supported products.
- Translated complex technical issues into digestible language for non-technical users.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Kellogg’s CompanyOmaha, NE
BIB Operator/ Sanitarian / Miscellaneous
05.2013 - 08.2017
Education
Bellevue UniversityBellevue, NE
Bachelor’s Degree from Cyber Security
05.2018 - 08.2020
Metropolitan Community CollegeOmaha, NE
Associate’s Degree from Computer Science
Skills
Technical Analysis
Programming Languages
Data security
PCI Compliance
Customer Service
Risk analysis and management
MS Office
Accomplishments
Held IT certifications
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Ops I / X1BatchDistributed Ops
First Data / Fiserv
05.2019 - Current
Bellevue University
Bachelor’s Degree from Cyber Security
05.2018 - 08.2020
Terminal Support, Internet Solutions, Escalations,
First Data / Fiserv
10.2017 - 05.2019
BIB Operator/ Sanitarian / Miscellaneous
Kellogg’s Company
05.2013 - 08.2017
Metropolitan Community College
Associate’s Degree from Computer Science