Klytiaunna Kingcade
Miami,United States
Summary
Accomplished computer Technician with a background in customer service, imaging, printer installation, hard drive installation, and general troubleshooting. Seeking to bring strong instincts and a proven record of procedural compliance, and strong operational skills to a rapidly growing company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeper
Bruce W. Carter VA Medical Center
09.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked 35 patient rooms by replacing used towels and linens, making beds, and restocking bathroom items.
- Interacted with 75+ hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Planned Career Break
Klytiaunna Kincade
05.2022 - 09.2023
- After leaving the military, Took an intentional pause to focus on transitioning back to civilian life. Very motivated and thrilled to get back to work.
System Administrator
US Navy
04.2019 - 05.2022
- Provided secure and reliable, classified, and unclassified, voice, data, and Command and C2OIX (Control Office Information Exchange) services in support of Command, Control, Computer, Communications, and Information (C4I).
NOSC MIAMI
US Navy
02.2018 - 04.2019
- Responsible for creating user accounts in the DOD Navy and Marine Corps Intranet infrastructure (NMCI) utilizing Active Directory, as well as coordinating all helpdesk requirements. This includes answering user inquiries regarding computer software and hardware operation, setting up equipment for employee use, installing and performing repairs to hardware, software (windows vista, xp, 7, and 10) and peripheral equipment (printers, speakers, external hard drives, etc.), conducting computer diagnostics to investigate and resolve problems and provide technical assistance and support, and developing training materials and procedures for 40 DoD personnel.
USS Summerset Information Systems Technician
US Navy
10.2015 - 02.2018
- Responsible for all hardware and software helpdesk issues for a crew of over 406
- Expert in DOD Integrated Shipboard Network Systems platform
- Responsible for ensuring units (ships) maintain weekly VRAM scans and overseeing DoD Information Assurance Vulnerability Alert compliance
- Expertise in DoD Risk management frameworks and overall Cyber Security Work Force compliance under government directives.
Education
High school diploma -
Miami Springs Senior High School
Miami Springs, FL06.2014
Skills
- Active Directory (6 years)
- System Administrator (4 years)
- Windows Xp (6 years)
- Windows 7 (6 years)
- Windows 10 (4 years)
- Windows Server 2003 (5 years)
- Inventory Management (6 years)
- Customer service (5 years)
- Help Desk (6 years)
- Software Troubleshooting (6 years)
- Technical Support (6 years)
- Infection Control (1 year)
- Dusting Furniture (1 year)
- Commercial Equipment Operations (1 year)
- Cleaning and Sanitizing (1 year)
- Waste Removal (1 year)
Certification
- CompTIA A+
- Top Secret Clearance
- TS/SCI
Languages
English
Personal Information
- Military Service Branch: United States Navy
- Military Service Rank: E-5
Timeline
Housekeeper
Bruce W. Carter VA Medical Center
09.2023 - Current
Planned Career Break
Klytiaunna Kincade
05.2022 - 09.2023
System Administrator
US Navy
04.2019 - 05.2022
NOSC MIAMI
US Navy
02.2018 - 04.2019
USS Summerset Information Systems Technician
US Navy
10.2015 - 02.2018
High school diploma -
Miami Springs Senior High School
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