Summary
Overview
Work History
Education
Skills
Websites
Timeline
Extra Circular
References
Hobbies and Interests
Volunteer
Kimberly Mamer

Kimberly Mamer

Director of Design
Temecula,CA

Summary

Kim is a highly experienced professional with over two decades in cutting-edge digital product design and development. Her strong project management and decision-making skills, combined with a comprehensive understanding of UX/UI production methodology, planning, and technical operations, make her a valuable asset.

Known for her exceptional ability to foster collaboration, Kim excels in uniting product managers and engineers to achieve a shared vision. With a proven track record and genuine passion, she has successfully created and managed global teams.

With a keen eye for detail and a strategic mindset, Kim oversees all aspects of production, ensuring successful project execution from start to finish.

Kim is a key contributor to teams and projects striving for excellence in the dynamic field of digital product design and development.

Overview

28
28
years of professional experience

Work History

Director, Design Systems

PTC
Temecula, CA
06.2021 - Current
  • Lead Management of PTC Design System (CDS):
    Oversee all facets of the PTC Design System (CDS), managing a team of senior designers and collaborating closely with developers and content writers.
  • Enterprise-Level Design System Implementation:
    Direct the creation and adoption of an enterprise-level design system supporting PTC's SaaS, AR (Augmented Reality), and On-Prem product portfolios.
  • Portfolio-wide Adoption and Implementation:
    Drive adoption and implementation of the design system and its web component library across the entire PTC product portfolio, including segments such as Creo, Windchill, IoT, and Vuforia.
  • Operational Strategy and Cross-Functional Collaboration:
    Maintain an operational strategy for product segments, involving cross-functional planning, design reviews, and agile ceremonies.
  • UI Component Library Development:
    Lead the design and development of a robust library of common and reusable UI components (Angular/Lit), templates, and UX patterns.
  • Branding Initiatives:
    Facilitate branding projects, overseeing updates such as color and icon changes across company web properties and products.
  • Design System Website Management:
    Build and maintain the design system website, serving as a central hub for onboarding, technical documentation, demos, and best practices.
  • Collaboration with Product Management:
    Collaborate with Product Management to present design system roadmaps and budgets, ensuring alignment with overall product strategies.
  • Cross-Functional Design System Strategy:
    Define the design system strategy, collaborating cross-functionally to meet the needs of multiple platforms and technologies.
  • Comprehensive Design and Development Contribution Program:
    Deliver and support a comprehensive design and development contribution program, ensuring ongoing enhancement and optimization.
  • Full Product Lifecycle Management:
    Manage the entire product lifecycle, from research and testing to design, development, and maintenance of the design system.
  • Regulatory Alignment:
    Evaluate requirements to ensure alignment with regulatory standards such as ARIA & WCAG, emphasizing accessibility throughout the design system.

Sr. Product Manager, AR UX (Vuforia)

PTC
09.2016 - 06.2021
  • Head of Design Operations,Vuforia: Spearheaded design operations for the entire Vuforia department, introducing a scalable and multifaceted solution to streamline processes.
  • Talent Acquisition Leadership:
    Established a robust hiring and interviewing pipeline, resulting in the successful recruitment of eight new team members within two quarters of FY 21.
  • Cross-Functional Onboarding Solutions:
    Developed cross-functional applications and team resources to facilitate efficient onboarding of new applications.
  • Tool Integration for Design Optimization:
    Conducted research and facilitated the onboarding of new tools, such as Dovetail, to enhance design optimization within the organization.
  • Product Design Leadership:
    Led product design initiatives for the Vuforia suite, contributing to the creation and delivery of 3D features for augmented reality work instructions.
  • Comprehensive Project Management:
    Managed design and user experience initiatives from conception to production, addressing stakeholder expectations, feedback, and cross-functional requirements.
  • AR Website Development:
    Oversaw end-to-end AR website initiatives, focusing on developer portals for account administration.
  • Strategic Market Positioning:
    Devised product positioning strategies that significantly increased developer registrations from 250k to 550k for the Vuforia Engine Developer Portal in 2019
  • Strategic Initiatives:
    Envisioned and executed strategic initiatives across business channels, including GDPR compliance, marketing websites, and platform user experience and training.
  • Collaboration with High-Profile Partners:
    Fostered collaborative projects with esteemed partners such as Unity and Microsoft to enhance industry standing.
  • Global Engineering Collaboration:
    Collaborated with global engineering teams to define highly technical feature requirements across websites, mobile apps, and software.
  • Full-Scale Localization Implementation:
    Defined and implemented full-scale localization across websites using Adobe Experience Manager, establishing localization needs and priorities for global rollout.
  • Staff Development and Retention:
    Supported staff development, emphasizing personal achievement as a key strategy for long-term organizational health and retention.
  • People Management: Managed team of designers and developers. Mentored and trained staff.

User experience design & development, VP of UX

BOFI Federal Bank
06.2015 - 09.2016
  • Established UX Department (within IT):
    Pioneered the creation of the UX department within the IT framework, focusing on the design and management of intricate financial applications.
  • Leadership of International UX/UI Team:
    Steer a high-performing international team of UX/UI designers and UI developers to achieve design excellence and user-centric solutions.
  • Innovative Online Banking Design:
    Designed and delivered a cutting-edge, high-performance online banking experience across various devices, prioritizing a modern and user-friendly interface.
  • Mobile-First Design Best Practices:
    Introduced and championed mobile-first design best practices, developing and implementing processes and procedures to enhance the overall UX/UI experience.
  • Strategic Oversight of Online Banking Technology:
    Acted as the steward of forward-thinking, data-driven online banking technology and design, ensuring alignment with industry trends and user expectations.
  • Management of Marketing Web Operations:
    Directed the marketing web operations team, conducting research on design trends, technology, and processes to inform and guide the work of the design team.
  • Sitecore CMS Utilization:
    Leveraged Sitecore CMS to proficiently design and update websites, landing pages, and other digital assets, aligning with communication and marketing strategies.

Web Development & Optimization, Manager

GreatCall
03.2012 - 06.2015
  • Team Leadership: Directed and led a team of designers and UI developers, fostering collaboration and achieving collective goals.
  • Strategic Oversight of E-commerce Launches:
    Provided comprehensive scope and approvals for all e-commerce product launches and promotional activities, ensuring strategic alignment with business objectives.
  • Testing Strategy Implementation:
    Implemented A/B and multivariate testing strategies for e-commerce conversion optimization, enhancing user experiences and maximizing online performance.
  • Stakeholder Collaboration and Requirement Documentation:
    Collaborated with business stakeholders to understand and document requirements for website and product initiatives, ensuring alignment with organizational goals.
  • Proficient Coding and Multi-tasking:
    Proficiently coded websites using HTML, CSS, JavaScript, and jQuery languages, demonstrating the ability to multitask across various functions and roles to meet deadlines and exceed organizational expectations.
  • Technical Oversight and Troubleshooting:
    Oversaw technical issues and managed troubleshooting requests, swiftly resolving user problems and maintaining the smooth functioning of web platforms.
  • SEO Best Practices:
    Adhered to SEO best practices while designing sites, contributing to improved search engine visibility and website performance.
  • Design Mockups and Prototypes:
    Transformed concepts into design mockups and prototypes, reinforcing designs, enhancing user experiences, and optimizing site interactions.
  • User Requirement Translation:
    Collected, defined, and translated user requirements into project designs and implementation plans, ensuring seamless execution of web development initiatives.

Sr. Web Operations Specialist, Lead (contractor)

Life Technologies
05.2011 - 03.2012
  • Orchestrated and Led Extensive Website Migration:
    Led the seamless migration project of a large-scale website from the Day 4.2 platform to the Adobe CQ 5 platform, encompassing platform development, administration, and resource management.
  • Full-Spectrum Stakeholder Management:
    Successfully managed key stakeholder business requirements throughout the migration process, ensuring alignment from conceptualization to production.
  • Customer-Centric Improvements:
    Evaluated customer needs and feedback to inform strategic decisions, driving continuous improvements in products and services to enhance overall user experience.
  • Ongoing Operations Reviews:
    Conducted regular reviews of operations, systematically identifying areas for improvement and implementing enhancements to optimize efficiency and effectiveness.

Coke.net Administrator & Developer

Coca-Cola Company
01.2007 - 09.2009
  • CMS Administrative Development and Project Management:
    Spearheaded CMS administrative development, project management, and content oversight for The Coca-Cola Company and CBS on the coke.net website.
  • Key Contributor to Platform Development:
    Recognized as a key contributor to Coca-Cola's evolving initiatives, showcasing exceptional attention to detail and adept coordination of the team. Offered extensive IT expertise to enhance platform capabilities.
  • Operational Practices Evaluation and Improvement:
    Conducted a thorough assessment of operational practices, identifying and implementing revisions for systems and procedures to optimize efficiency.
  • Marketing Initiative Leadership:
    Took charge of driving marketing initiatives aimed at increasing brand recognition, facilitating promotions, and ultimately boosting revenue for the respective brands.

Owner

Motherboard Technologies
07.1995 - 01.2007
  • Entrepreneurial Leadership:
    Founded and led the daily business administration and development of the company, gaining comprehensive exposure to various facets of web marketing and development.
  • Proven Revenue Generation:
    Successfully achieved unique and broad exposure, showcasing the ability to create successful online revenue streams during the company's establishment.
  • Customer Consultation and Solution Proposals:
    Consulted with customers to understand their needs and proposed optimal solutions, fostering client satisfaction and business growth.
  • Foundational Process Establishment:
    Established foundational processes for business operations, laying the groundwork for efficient and organized workflows.
  • Operational Efficiency Enhancement:
    Improved operational efficiency and productivity by skillfully managing budgets, accounts, and costs, contributing to the overall success and sustainability of the business.

Education

Microsoft Certified Solutions Developer Program -

New Horizons Computer Learning Center

Microsoft HoloLens UX Design Courses
2019

Skills

  • Design System
  • UX/UI Human Centered Design
  • Project Coordination
  • Business Administration
  • Operations Management
  • Strategic Planning
  • Problem Solving
  • Process Definition and Implementation

Timeline

Director, Design Systems

PTC
06.2021 - Current

Sr. Product Manager, AR UX (Vuforia)

PTC
09.2016 - 06.2021

User experience design & development, VP of UX

BOFI Federal Bank
06.2015 - 09.2016

Web Development & Optimization, Manager

GreatCall
03.2012 - 06.2015

Sr. Web Operations Specialist, Lead (contractor)

Life Technologies
05.2011 - 03.2012

Coke.net Administrator & Developer

Coca-Cola Company
01.2007 - 09.2009

Owner

Motherboard Technologies
07.1995 - 01.2007

Microsoft Certified Solutions Developer Program -

New Horizons Computer Learning Center

Microsoft HoloLens UX Design Courses

Extra Circular

  • UX mentor for Dartmouth college class of 2021 & 2022
  • AREA committee member

References

  • Carla Riney, VP of Product Management, PTC, criney@ptc.com
  • Manish Sirdeshmukh, Director of Business Operations, Unity (see Linked In)
  • Daniel Banks, VP, Software Development, BOFI, Daniel.b.banks@gmail.com

Hobbies and Interests

  • Published Author and Entrepreneur: Successfully authored and published engaging children's books under the brand 'Arty Imaginarium's Worlds of Diversity presents Animals and the ABCs' in 2022. Pioneered a novel learning approach for children, incorporating themes of equality and accessibility seamlessly into both artistic elements and written content, fostering a more inclusive educational experience.
  • AI and Augmented Reality Enthusiast: Demonstrates a fervent passion for AI and augmented reality product development, leveraging a deep interest and understanding of cutting-edge technologies to drive innovation and contribute to the advancement of groundbreaking solutions.
  • Creative Journalism Expertise: Contributed to Splash Magazines Worldwide for a decade, showcasing a rich background in creative journalism. Demonstrated proficiency in producing engaging and informative content, highlighting a sustained commitment to excellence in the field.
  • Martial Arts Practitioner: Accumulated over a dozen years of dedicated training in martial arts, emphasizing the practical application of philosophy and psychology. Demonstrates a holistic understanding of the discipline, incorporating mental and philosophical aspects into physical training for a well-rounded approach.

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Kimberly MamerDirector of Design