Hi, I’m
Karina Martinez
Insurance Verification Specialist
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable individual, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
years of professional experience
Work History
AmerisourceBergen(Lash Group)San Antonio, TX
Insurance/Benefit Verification Specialist
10.2020 - Current
Job overview
- Makes contact with insurance carriers to discuss policies and individual patient benefits.
- Achieves insurance pre-authorizations to enable timely patient procedures.
- Establishes and maintains relationships with insurance providers for productive communications.
- Updates patient records with accurate, current insurance policy information.
Willis Towers WatsonSan Diego, CA
Benefits Specialist
10.2019 - 02.2020
Job overview
- Managed the pension plans and benefits programs of multiple business enterprises while ensuring consistent adherence with federal and state regulations
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email interactions.
AT&TSan Antonio, TX
Customer Service Sales Representative
01.2019 - 06.2019
Job overview
- Raised the standard for the team by consistently exceeding daily and monthly sales targets
- Received frequent, positive feedback from clients as a result of providing exceptional customer service
- Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
HuluSan Antonio, TX
Viewer Experience Advocate
04.2018 - 10.2018
Job overview
- Maintained customer satisfaction survey scores above 95%, exhibited consistent world class customer service and product knowledge while assisting viewers with various account, billing, and tech issues via phone and chat support
- Responsible for utilizing multiple customer databases to access, change or input account information for customers.
Octapharma PlasmaSan Antonio, TX
Medical Screener
12.2017 - 04.2018
Job overview
- Responsible for registering new and current donors; conducted a series of screening procedures to determine suitability for plasma donation
- Screening procedures included reviewing/updating health related documents and measuring vitals (blood pressure, pulse, and temperature).
Verizon Wireless, Cellular & MoreSan Antonio, TX
Chat Representative
07.2017 - 12.2017
Job overview
- Quickly entrusted with floor support responsibilities, due to having demonstrated excellent coaching ability and positioning skills, along with expert product knowledge and effective leadership
- Utilized proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs
Harland ClarkeSan Antonio, TX
Specialist I
01.2017 - 07.2017
Job overview
- Completed orders while implementing top notch problem resolution for business clients and customers, via telephone, e-mail or chat
- Consistently met/exceeded performance metrics goals, including (but not limited to) call and order entry productivity, along with frequent assessments of call quality performance.
Healthways IncSan Antonio, TX
Engagement Specialist/Administrative Assistant
02.2016 - 01.2017
Job overview
- Received a promotion to Administrative Assistant, efficiently growing with the company by setting a companywide record, after being in the Engagement Specialist role for a mere 3 months
- This enabled more direct contributions to the company, keeping operations running with consistent efficacy
- Engaged members of various contracts into a Well Being program, providing various member services, regularly meeting enrollment quotas, while building repertoire with members.
OptumRxSan Antonio, TX
Pharmaceutical Sales Representative
06.2015 - 02.2016
Job overview
- Responsible for prescription order entry, completing outbound calls to patients, physicians and pharmacists in succession, while ensuring high level of customer service and maximizing productivity
- Processed member prescriptions or prior authorizations through various computer systems ensuring accuracy of all data, provided specific medication details/ clinical information.
Education
Texas A&M University - San AntonioSan Antonio, TX
Bachelor of Science from Criminology/Criminal Justice, Computer Science
08.2021 - 2023.06
San Antonio CollegeSan Antonio, TX
Associate of Arts from Criminal Justice
07.2017 - 2021.05
Skills
Proficient in utilizing MS Office(Word, PowerPoint, Excel, Outlook, Sharepoint, Power BI, Access, Project, and Visio) for Word Processing, Spreadsheet Creation, Presentation Design, Email Management, Database Management, Collaboration Tools, & Macro Programming
undefinedTimeline
Texas A&M University - San Antonio
Bachelor of Science from Criminology/Criminal Justice, Computer Science
08.2021 - 2023.06
Insurance/Benefit Verification Specialist
AmerisourceBergen(Lash Group)
10.2020 - Current
Benefits Specialist
Willis Towers Watson
10.2019 - 02.2020
Customer Service Sales Representative
AT&T
01.2019 - 06.2019
Viewer Experience Advocate
Hulu
04.2018 - 10.2018
Medical Screener
Octapharma Plasma
12.2017 - 04.2018
San Antonio College
Associate of Arts from Criminal Justice
07.2017 - 2021.05
Chat Representative
Verizon Wireless, Cellular & More
07.2017 - 12.2017
Specialist I
Harland Clarke
01.2017 - 07.2017
Engagement Specialist/Administrative Assistant
Healthways Inc
02.2016 - 01.2017
Pharmaceutical Sales Representative
OptumRx
06.2015 - 02.2016
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