KAMARI MAY
GA
Summary
Proven expertise in medical office management and patient coordination, pharmaceutical care, and patient care medical management with 8+ years of relevant experience. Skilled in service delivery, developing training models, managing high-volume of communication between providers and patients, coordinating projects and data planning, and patient satisfaction. Experienced in enhancing operational efficient and providing quality care to patients. Works under limited supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Patient Services Specialist
Northeast Georgia Diagnostic Clinic
04.2021 - Current
- Train new hires on policies, protocol, and preferences for 6 weeks
- Manage overflow of 70% of phone calls for scheduling appointments with specialty providers
- Partner with staff and patients with any Urgent refill request, orders, referrals , or emergencies
- Prepared and organized documents for upcoming intakes, improving efficiency, service quality, delivery and satisfaction standards by 53%
- Compiled monthly reports and created comprehensive regional reports to submit to program director.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Utilized company software to compile data gathered from various sources.
- Monitored project progress and presented status to leaders to solve productivity issues.
- Performed site evaluations, patient customer surveys and ER team audits.
- Improved customer satisfaction by finding creative solutions to problems.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Conducted comprehensive analysis of client feedback to identify trends and implement targeted improvements accordingly
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members
Pharmacy Technician
Publix Pharmacy
06.2016 - Current
- Collects information, verified insurance and collected co-payments for average of 30 to 40 patients each day.
- Manages and assists two separate office locations.
- Collaborate with Pharmacy Manager on retrieving and handling outdated drugs on shelves for 100% reimbursement eligibility
- Collaborate with other technicians on specifics to daily order and method of storage
- Manages multiple prescriptions retrieved by patients seen in ER/UC and checking validity
- Ensures that information, such as drugs' generic names, expiration dates, and lot numbers, are properly recorded on labels and log records for repackaged drugs.
- Enters and reviews medication information, prescriptions, and directions for use into databases or patient profiles.
- Assists customers, answers telephones, responds to questions or requests, and assists in providing drug information services.
- Mentors and train new employees on understanding of job duties
- Improves operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Coordinate office activities and operations to secure efficiency and compliance with company policies.
- Handles supply purchases and inventory management for office operations and equipment maintenance.
- Streamline back office services for clients to promote proper functionality and positive user experience.
- Completes clinical documentation in accordance with agency guidelines and gather's patient data for interpretation by physician
- Sterilizes instruments and dispose of contaminated supplies in adherence to OSHA regulations.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects
Education
Master of Science - Health Administration
Purdue University - North Central
Westville, IN05.2023
Bachelor of Science - Biology
Talladega College
Talladega, AL05.2015
Skills
- Insurance Authorizations
- Insurance Portal Experience
- Insurance Billing/Collections/Claims
- CPT and ICD9
- Physician Credentialing
- Patient Coordination/ Surgical Packets / Education
- OR Scheduling and Orders
- Provider / Patient / Surgical Scheduling
- Sales
- Marketing
- AR/AP
- EMR
- Microsoft Office
- Inventory Control
- Medical Office Management
- Prescription Refills
- Lab and Image Order
CLINICAL QUALIFICATIONS
- Post Op Care (see below)
- Suture removal
- Catheter Removals
- Drainage Tube Removal
- Surgical bandages
- Sterile Surgical Office Procedure Assistant MOHS
- Sterile Surgical Office Procedures Assistant Minimal Reconstruction
- Reconstructive Saline Fills
- Wound Care
- Specimen Collections
- Specimen Packaging
- Vitals
- Autoclaving
- Room Sterilization
- Patient Post OP Care Education
Certification
Basic Life Support
Patient Safety
Emotional Support for Leaders
DEA Regulations, Medicare A/B By Laws
Affiliations
- Ronald E McNair Program
Timeline
Lead Patient Services Specialist
Northeast Georgia Diagnostic Clinic
04.2021 - Current
Pharmacy Technician
Publix Pharmacy
06.2016 - Current
Master of Science - Health Administration
Purdue University - North Central
Bachelor of Science - Biology
Talladega College
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