Kathryn McCormick
Huntington ,WV
Summary
OBJECTIVE
To obtain a challenging position within a solid and progressive organization where my education, work experience and professional skills can advance my opportunities and professional development.
STRENGTHS
Extremely motivated, results oriented and a committed professional with a clear objective for achievement and high-level performance. Able to work independently, possess excellent written and verbal communication skills.
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Overview
24
24
years of professional experience
Work History
Customer Loyalty Group
ATT/Directv
Huntington, WV
11.2008 - Current
- Acted as liaison between agents, middle management and upper management to communicated challenges between Union and Non-Union employees.
- Achieved Sales and Retention Achievement Q3 2021
- Sought as team support person for new hires for fact-finding, conversational transactions, and customer advocacy.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Sought ways to improve processes and services provided.
- Recommended products to customers, thoroughly explaining details.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Effective liaison between customers and internal departments.
- Played Direct role in creating Agent Council to conduct open door policy.
Owner/CEO
Jireh Scheduling And Research
Huntington , WV
07.2006 - 11.2008
- Managed all day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Trained and developed team members to build human capital.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Production Supervisor/Operational Mgmt. Specialist
United Parcel Service
Huntington , WV
07.1998 - 07.2006
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Present goals from upper management into action plans for works to meet pieces per hour loading/unloading..
- Identified and diminished performance gaps by coaching and supervising 25 subordinates.
- Supervised OSHA site investigations, reported issues and escalated those that required further assistance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Reduced obstacles and variables to maintain production performance and meet deadlines.
- Established clear priorities and exceeded production quality standards.
- Achieved on-time shipments goal by empowering employees to continued success.
- Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Resolved issues quickly to maintain productivity goals.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.
- Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Developed team communications and information for meetings.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
MBA - Business Adminstration/Accounting
Marshall University
Huntington, WV07.2023
Master of Arts - Paralegal/Criminal Justice
Marshall University
Huntington, WV05.1998
Skills
- Creative Problem Solving
- Calm and Professional Under Pressure
- Responsive to Difficult Customers/Situations
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Customer Retention Strategies
- De-escalation Techniques
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Relationship Building
- Reasoning ability
- Supervisory experience
Accomplishments
VOLUNTEER WORK:
WVA Chapter Women of AT&T (2020 - Present)
Treasurer
2021 Spearheaded Hat and Gloves Drive for Homeless
Completed Project Time for First Responders
Grace & Restoration Cathedral (2021 - Present)
2021
Proofreader and Editor of Books Before Publishing
Japanese
Learning Foreign Language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Customer Loyalty Group
ATT/Directv
11.2008 - Current
Owner/CEO
Jireh Scheduling And Research
07.2006 - 11.2008
Production Supervisor/Operational Mgmt. Specialist
United Parcel Service
07.1998 - 07.2006
MBA - Business Adminstration/Accounting
Marshall University
Master of Arts - Paralegal/Criminal Justice
Marshall University