KASHAN MCCLEAN
Atlanta,GA
Summary
Successful team player with a track record of career advancement. Proficient in creating collaborative environments that promote performance excellence and exceptional customer experiences, while adapting processes to changing conditions for improved efficiency and maximum profitability. Skilled in motivational leadership and building strong relationships with customers, employees, and senior management. Possessing excellent organizational talents and the ability to manage multiple projects simultaneously, excelling in sales, personnel management, accounting, and inventory management. Committed to optimizing customer service through comprehensive knowledge of company products and services.
Overview
6
6
years of professional experience
Work History
Assistant Service Manager
Mavis Tires & Brakes
02.2021 - Current
- Daily supervision of shop and employee duties, ensuring high-quality customer service, optimal inventory management, and efficient scheduling of repairs
- Developed and implemented strategies to streamline processes, optimize inventory management, and improve productivity and efficiency
- Conducted employee training sessions, ensuring that all staff members were up-to-date on industry standards and regulations
- Successfully increased sales and revenue growth by 17%, resulting in significant increase in profit margins
- Organized and kept accurate records of all repairs and services performed, ensuring compliance with industry standards and regulations
- Performed diagnostic and repair services on various vehicles, ensuring high-quality workmanship, excellent customer service
- Generated and printed detailed work orders outlining necessary repairs and customer concerns for mechanics to complete their tasks, ensuring optimal service
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Rotated merchandise and displays to feature new products and promotions
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assistant Manager
Dudley's Food & Spirits
06.2018 - 11.2020
- Directed daily operations, ensuring excellent food quality, service, and cleanliness.
- Developed and implemented marketing strategies and promotions to attract new customers and increase revenue.
- Trained and supervised restaurant staff, ensuring optimal performance and guest satisfaction.
- Sustained inventory and controlled food and labor costs to maximize profitability.
- Ensured that bar remained adequately stocked, keeping up with inventory of glasses, ice, beer, fruit, food, and drinks, increasing customer satisfaction and sales by 9%.
- Devised work schedules to optimize business efficiency and employee productivity.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Front Office Manager
LaQuinta Inn & Suites
09.2017 - 03.2019
- Managed front desk operations, ensuring smooth check-ins, checkouts, and guest service.
- Developed and implemented training programs for front desk staff to improve customer service and upsell opportunities.
- Monitored room inventory to ensure maximum occupancy and revenue.
- Coordinated with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw front desk operations with an eye for hotel reputation, staff productivity, and operational efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints by addressing issues with rooms promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
Skills
- Leadership and Team Management
- Strategic Planning and Implementation
- Budgeting and Financial Management
- Project Management
- Risk Assessment and Management
- Communication and Interpersonal Skills
- Sales and Marketing
- Market Research and Analysis
- Relationship Management
- Financial Analysis and Budgeting
- Negotiation Skills
- Process Improvement
- Resource Allocation and Management
- Product Development and Management
- Network and Systems Management
- Technical Knowledge
- Brand Management
- Recruitment and Talent Acquisition
- Employee Relations and Retention
- Training and Development
- Quality Management
- Problem Solving and Decision Making
- Time Management
- Attention to Detail
- Customer Service Management
- Database Management
- Order Management
- Customer Experience
- Coaching and Mentoring
- Work Planning and Prioritization
- Statistical Data Gathering
- Business Planning
- Customer Relationship Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nobody want to plant the corn; everybody wants to raid the barn
Anthony B
Timeline
Assistant Service Manager
Mavis Tires & Brakes
02.2021 - Current
Assistant Manager
Dudley's Food & Spirits
06.2018 - 11.2020
Front Office Manager
LaQuinta Inn & Suites
09.2017 - 03.2019
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